They are great in customer service, professional and very fast response. Definitely I will recommend friends.
- Kelvis Shima, Travel Insurance, Jan 2018
Straightforward and easy claims process. Simple documentation submission process. Assistant on the call helpline was good in following up to make sure I knew what was needed to be submitted. Claims was processed relatively quickly as well. Keep up the good work
- Kevin Tang Seng Lok, Travel Insurance, Jan 2018
The 1 day turn-around of my claim was a real positive surprise. Never in my life did I get an insurance claim approved in 1 day. I also appreciated the fact that I could submit the entire claim by email, without a phone call required and without filling out any form. It was so simple! You should promote more heavily how simple it is
- Grobys Sebastian, Travel Insurance, Jan 2018
The reason for the rating above is due to the service and support provided to me by DirectAsia across the whole process. The customer service officer who attended to me when I met with the accident was calm and composed. Her direction and instructions were simple and clear which I was grateful for since I was shaken up by the accident. It is unfortunate I cannot recall her name. Elyn, Claims Specialist officer, then took over and I appreciated the great communication and her prompt follow-ups on my case. All-in-all, I am happy to be a DirectAsia customer for the past 7 years.
- Zulkarnain Bin Zainal Abidin, Motor Insurance, Jan 2018
Fast, Efficient and Great Customer Service
- Eng Tat Goh, Motor Insurance, Jan 2018
No hassle for claim.
- Teresa Leow, Motor Insurance, Jan 2018