Supporting you during COVID-19: Whilst the Singapore Government has implemented measures to stem the spread of Covid-19, we at DirectAsia are here to serve you and will continue to provide your essential insurance needs. Please read more here.
Commitment to Service Support: Dear Customers, whilst the Singapore Government has implemented measures to stem the spread of COVID-19, we at DirectAsia are here to serve you and will continue to provide your basic insurance needs. Our walk-in service centre at 20 Anson Road has been closed since 7 Feb 2020.
You can connect with us by:
1) Visiting our website to get a quote or renew your policy
2) Calling our Customer Service hotline 6665-5555, or
3) Emailing us at [email protected]
For Claims related matters,
1) Motor Claims - Call our claims hotline at 6532-1818
2) Travel Claims - Connect with us through our online travel claims form.
Your health and well-being, as well as that of our staff is very important to us. To that effect, we are currently operating at a reduced capacity and hence our response times may be delayed. We seek your understanding and patience during this period.
Together, we can overcome this! Stay safe and healthy!
COVID-19: For all travellers, please note that COVID-19 is currently considered a known event and there will be no coverage for any claims arising from COVID-19 if you activate your travel insurance now. For further information on cut-off dates and coverage, please refer to our COVID-19 Travel FAQ
Hong Kong Protests: Please note that the Hong Kong riots/protests are considered a known event and, there will be no coverage for claims arising from cancelling / amending / postponing your trip, trip disruption, and missed connections for your travels to Hong Kong. Please refer to our HK Travel FAQ for more clarification.
Phishing alert: The Singapore Police Force (SPF) has alerted the public regarding scams using the COVID-19 outbreak as bait. If an individual falls victim to these claims, the scammer may ask for login credentials or for personal information. Please be advised to be mindful of such calls or emails and always verify with DirectAsia if you receive any such requests. Never give out your personal credentials or DirectAsia My Account access to other individuals. If you suspect you have provided your credentials or My Account access approval to unauthorised parties, call us immediately at 6665-5555.
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Your customer specialist personalises your car, bike and travel insurance plans to ensure you buy only what you need and nothing more.

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Written in clear and simple English, our car, motorcycle and travel insurance policies are designed to be easily understood by you.

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With a customer satisfaction rating of more than 90%, rest assured we will be there for you when you need us most.

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New customers interested in joining DirectAsia will still be able to contact us until 8pm.

All services will reopen Monday, January 4, at 8am.

Thank you for your understanding and Happy New Year!

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