Experienced flat car battery for the 1st time in my life. Called DirectAsia and a recovery team was sent to help with the situation. The whole process was done in 1.30 hrs.
- Phillip Seng Wee Chua, Car Insurance, Apr 2018
I appreciated that DirectAsia called to advise me on the next course of action. I am also thankful for their prompt service in helping to resolve my issue. Yes, will certainly recommend DirectAsia to friends.
- Goh Aik Hon, Car Insurance, Apr 2018
Excellent service! My previous car Insurance Agent does not usually contact the workshop or arrange any appointments for the fixture of my car. DirectAsia claims hotline called the windscreen fixing workshop for me and arranged an appointment to get the car fixed. This is a great example of a great service! Especially in this competitive insurance and service market.
- Min Kiat Lum, Car Insurance, Apr 2018
My claim for lost items was handled smoothly and quickly - very reassuring to be insured by DirectAsia!
- Lisa Lim Hui Chin, Travel Insurance, Jan 2018
I was very impressed with the claims process. Erin, who was managing my claim answered my initial queries and saw through the whole process. She was very prompt in seeking clarifications, extremely polite and friendly, and super efficient in issuing claims.
- Kamlesh Gope Ramchand, Travel Insurance, Apr 2018
1) Prompt response. The claims specialist was very professional and promt with all my queries. Every claim was promptly made to me once I send in the needed document. 2) Trusted company. I missed the deadline to see a doctor within 48 hours from the return of my trip, yet the insurer was compassionate and reasonable when I provided the reasons for delay. This showed the reliability of the company and their commitment to the business and the value they placed on the customer's loyalty. 3) Value option. One may have an existing insurance policy (e.g. personal accident plan) with coverage overlapping with that provided by a travel insurance policy. Hence, I like the value preposition of the policy that focuses on trip inconveniences and affordable pricing.
- Tan Maggie, Travel Insurance, Apr 2018
DirectAsia Insurance Claims Department has always been very prompt and extremely helpful. I have never been let down or have things made difficult for me. I recently had a liaison with Flora Quek and she is excellent. Thank you!
- Denise Beckwith, Travel Insurance, Apr 2018