What can we help you with?

Online Travel Insurance Claims Process

Use our online form to claim within 30 days

How do I make a claim?

Notify us within 30 days when something happens which may result in an accident or personal insurance claim by completing the Online Travel Claims Form and provide the necessary supporting documents.

If you have any further enquiries or need overseas assistance, please contact us at the following number: 
Claims support: 6532 1818
Overseas assistance: +65 6991 3555

Have your relevant travel documents ready

Medical Expenses

  • Copy of your proof of travel i.e., boarding passes / immigration stamps on passport and the bio data pages
  • Medical invoices, medical report and other medical documents

Loss or damage to personal belongings

  • Copy of your proof of travel i.e., boarding passes / immigration stamps on passport and the bio data page
  • Copy of police report or report lodged with public transport provider at place of loss within 24 hours
  • Baggage loss or damage report from airline
  • Written confirmation of compensation from airline
  • Photographs of damaged items
  • Receipts (purchase/repair) and warranty cards of lost or damaged items

Travel or baggage delays

  • Copy of your proof of travel i.e., boarding passes / immigration stamps on passport and the bio data page
  • Copy of the flight delay notice
  • Delay report and acknowledgement slip (for baggage delay)

Trip cancellation or disruption

  • Copy of your proof of travel i.e., boarding passes / immigration stamps on passport and the bio data page
  • Written advice from your attending doctor stating that you are unfit for travel/continuation of the trip
  • Receipts for booking of trip
  • Travel agent and/or airline's confirmation/denial of refund amount
  • If cancellation or disruption due to death of a family member or travel companion, please provide death certificates, proof of relationships, medical reports.

Rental Car Excess

  • Copy of your proof of travel i.e., boarding passes / immigration stamps on passport and the bio data page
  • Rental Car Agreement, inclusive of the terms and conditions
  • Damage Report
  • Receipt of Excess paid

We may request for any other documents to review your claim.

Frequently Asked Questions for Travel Claims

Will I still be entitled to a refund if I have filed a claim on my travel insurance policy?

No refund will be entitled if you have reported or notified us of a travel insurance claim or we have paid a claim during the policy period. We reserve the right to collect any outstanding premium from you if you opt for our instalment payment plan for annual policy.

How do I make a travel claim?

Our claims process couldn't be simpler. We have an Online Travel Claims Form and a 24-hour Claims hotline to assist you in times of need. You can call us at +65 6603 3699 (Overseas) or +65 6532 1818 (Singapore) and we will take care of the rest!

What documents do I need to make a travel claim?

Email us at [email protected] or call us at 6532 1818 or +65 6603 3699 to notify us within 30 days when something happens which may result in a claim. After which, fill in an Online Travel Claims Form with your proof of travel and supporting documents within 30 days upon returning from your trip. You'll be assigned to a personal Claims Specialist, whom you can contact directly throughout your claim process.

Where can I find more information in case I need to make a claim? 

All information on how to lodge a claim with DirectAsia can be found at www.directasia.com/claims or call 6532 1818 for personal assistance.