What should I do in an accident
If someone is hurt, call 995 for immediate help. Do not discuss liability before speaking with your insurance claims administrator, call us at 6532 1818 or +65 6991 3555 (overseas), if you need assistance or insurance claims advice.
Who should I call for help?
Ambulance
If someone is injured or there has been a fatal accident, please do not attempt to move the injured person or the vehicles. Call 995 then call us at 6532 1818, we will send someone out immediately to help you.
Police
You will need to report the accident to the police if a hit-and-run/fire/theft/vandalism occurs, someone is injured, a government vehicle/property, foreign vehicle or pedestrian/cyclist is involved.
Accidents Overseas
Report the accident or loss to the local police within 24 hours. Call us at +65 6991 3555 and we will arrange a towing service for you if your car is immobile. You will have to pay the service provider first and claim it back from your insurance policy when you return to Singapore.
What should I do at the scene?
Take Photographs
Take photos and videos of the accident scene, surrounding areas, damaged property and the vehicles involved with their license plate numbers. The pictures should be sufficiently wide-angled to capture the entire scene before any damaged property or vehicle is moved including lane markings, skid marks and any debris nearby. This Accident Sketch Plan can come in handy. Photographs will be essential for the accident claims process.
Exchange Details
Gather these key details from other drivers, anyone injured, witnesses and passengers:
- Car license plate number
- Names
- NRIC or other identification numbers
- Address
- Phone number
- Insurance details
Here is a checklist that you can use: Particulars to Exchange.
Tow Service
If you need a tow, call us at 6532 1818 or +65 6603 3699 (overseas) and we will arrange for an approved service provider to tow your vehicle. Do not use other tow operators or touts as this will delay your insurance claims process.
Do I need to inform DirectAsia when there is an accident?
You must report all accidents in Singapore or overseas to us within 24 hours, even when no claims are made on your own insurance or when there is no damage. If you do not do so, your No Claim Discount will be affected.
When a claim is made against you, provide us with all written communications and documents from the parties involved in the accident. Thorough documentation will make the insurance claims procedure much easier for you.
Are there any authorised workshops which I can send my vehicle to?
Yes we have a panel of approved workshops for cars and motorcycles which come standard with all DirectAsia car insurance policies.
We carefully choose the garages we partner with, ensuring both the quality and timeliness of their work.
We choose only those workshops who can guarantee their repairs and who have a proven track record.
How do I make a claim?
Make a police report if someone is injured, a hit-and-run/fire/theft/vandalism occurs, or a government vehicle/property, foreign vehicle or a pedestrian/cyclist is involved. This applies both in Singapore and overseas.
- Please proceed to our authorised workshops for accident reporting as part of the accident claims process. You are highly encouraged to call our authorized workshop before visiting.
- Prepare the following supporting documents:
- Medical and specialist reports - if anyone is injured, get a copy of their medical and specialist reports/certificates
- Bills and invoices of expenses incurred i.e. overseas towing, medical fees or treatment to aid with accounting procedures
- Photos and videos of the accident scene, including vehicles and damaged property before they are moved or you can complete this Accident sketch plan
- Windscreen Claim Form
- Private settlement form, where applicable
- Key details of those involved in the accident i.e. other drivers, anyone injured, witnesses and passengers:
- Car license plate number
- Names
- NRIC or other identification numbers
- Address
- Phone number
- Insurance details
Alternatively, you can use our Exchange of particulars form
- Keep the original documents. If required, we will ask you to send copies to us by:
- Email - [email protected],
- Fax - 6423 1196 or
- Post - DirectAsia Insurance: 20 Anson Road #08-01 S079912.
or dial +65 6603 3699 (overseas) for assistance
Make a police report if someone is injured, a hit-and-run/fire/theft/vandalism occurs, or a government vehicle/property, foreign vehicle or a pedestrian/cyclist is involved. This applies both in Singapore and overseas.
- Please proceed to our authorised workshops for accident reporting as part of the accident claims process. You are highly encouraged to call our authorised workshop before visiting.
- Prepare the following supporting documents:
- Medical and specialist reports - if anyone is injured, get a copy of their medical and specialist reports/certificates
- Bills and invoices of expenses incurred i.e. overseas towing, medical fees or treatment to aid with accounting procedures
- Photos and videos of the accident scene, including vehicles and damaged property before they are moved or you can complete this Accident sketch plan
- Private settlement form, where applicable
- Key details of those involved in the accident i.e. other drivers, anyone injured, witnesses and passengers:
- Car license plate number
- Names
- NRIC or other identification numbers
- Address
- Phone number
- Insurance details
- Keep the original documents. If required, we will ask you to send copies to us by:
- Email - [email protected],
- Fax - 6423 1196 or
- Post - DirectAsia Insurance: 20 Anson Road #08-01 S079912.
or dial +65 6603 3699 (overseas) for assistance
Email us at [email protected] or call us at 6532 1818 or +65 6991 3555 to notify us within 30 days when something happens which may result in an accident or personal insurance claim. After which, fill in an Online Travel Claims Form and provide the necessary supporting documents within 30 days upon returning to Singapore from your trip.
Supporting documents required for each type of claim:
Medical Expenses
- Flight Itinerary
- Medical report and other medical documents
- NRIC or other identification numbers
Loss or damage to personal belongings
- Flight Itinerary
- Copy of police report or report lodged with public transport provider at place of loss within 24 hours
- Baggage loss or damage report from airline
- Written confirmation of compensation from airline
- Photographs of damaged items
- Receipts (purchase/repair) and warranty cards of lost or damaged items
Travel or baggage delays
- Flight Itinerary
- Written confirmation of compensation from airline on cause and duration of delay
- Delay report and acknowledgement slip (baggage delay)
Trip cancellation or disruption
- Flight Itinerary
- Written advice on medical certificate stating unfit for travel from a qualified medical practitioner
- Receipts for booking of trip
- Travel agent and/or airline's confirmation of refund amount
- Death documents (for deaths)
- Proof of relationship (if due to sickness, injury or death of related person)
Rental Car Excess
- Flight Itinerary
- Rental Car Agreement
- Damage Report
- Receipt of Excess paid
or dial +65 6603 3699 (overseas) for assistance
Our Claims Promise
Our dedicated insurance claims specialists will ensure that you experience a faster and personalised claims process with greater clarity and assurance! Enjoy shorter claim times and straightforward policies that make taking care of your future easier than ever.
As recipients of the Feefo Gold Trusted Award - presented to the most credible and trustworthy brands - for two years running, we‘re committed to bringing you our best.
Equipped with a keen understanding of the local environment in Singapore, our claims specialists ensure that all your queries are answered with ease.
Frequently Asked Questions for Claims
- Accident report.
- Police report
- Refer to our section below on Reporting to Police. Medical and specialist reports
- If anyone is injured get a medical report from the doctor.
- Bills and invoices of expenses incurred (i.e. overseas towing, medical fees). Documents supporting your claim (i.e. photographs, medical certificates)
- Names and particulars of witnesses
It's worth remembering that DirectAsia will honour your protected NCD status with your current insurer if you've had an 'at-fault' claim - other insurers don't!