"Service had been swift and professionally done. They even followed up quickly with an email when I first called from overseas when I realised my luggage would likely be delayed. Upon return home , the case was swiftly followed through after I wrote in with the details and relevant documents . Throughout the whole incident their handling has been very good , prompt , straight to the point yet professional done ."
"Excellent service. My luggage was delayed and I emailed to enquire about claims process. I received prompt responses instructing me what documents I needed to submit and even before my trip had ended, DirectAsia had processed, approved my claims and wrote me saying my cheque was on the way. Prompt and smooth both at purchase of insurance and claim process."
"The claim itself was processed extremely quickly after a one-time submission of documents and my claim specialist, Jacob, was able to call me back after 1 working day to tell me that he was confident the claim would be approved, which was very reassuring to me - I was pleasantly surprised that the process was so smooth and quick as I had originally expected lots of delays and to-and-fro emails. I would highly recommend DirectAsia for travel insurance."
Ker Ern Kovan Kok