If You've Been in a Car or Motorcycle Accident | Claims | DirectAsia Insurance

If You've Been in a Car or Motorcycle Accident

Stay calm and make sure everyone is safe

The first thing to do in the event of an accident is to make sure everyone is safe. If someone is hurt, please call 995 for to get immediate help.
Remember to not discuss liability. If you have questions or need anything clarified, call us immediately on In Singapore
6532 1818


Here's What to Do When...

Claims Made Against You

Immediately forward to us all forms of written communication from third parties regarding the accident.

You Need to Repair at a Workshop

One of our panel workshops will repair your car, where you'll be treated to quality assured work with a one year guarantee on any repaired parts, unless you have chosen the optional benefit of My Workshop.

Damage to Windscreen or Window

One of our approved workshops will repair your car, unless you have chosen the My Workshop/Dealer Garage option. If you take this option you can select your own garage for repairs.

Someone Else Is Injured

If someone is injured or there has been a fatal accident, please do not attempt to move the injured person or the vehicles. Call 995 first then call us. We will send someone out immediately to help you.

Reporting to the police

You will need to report the accident to the police if someone is injured, if a hit-and-run occurs, or if a government vehicle/property, foreign vehicle, or pedestrian/cyclist is involved.

You Need a Tow

If you need a tow, call the claims hotline at +65 6603 3699 so we can arrange for an approved service provider to tow your vehicle. Do not use any other tow-truck operators or touts as this will delay your claim.

Accidents Outside of Singapore

Make a police report in the place the accident or loss occurred within 24 hours. We will arrange towing for you if your car is undriveable. You will pay the service provider and claim it back from your policy when you return to Singapore.

You Need To Report Any Accident

You must report all accidents to us within 24 hours. Even if you are not claiming on your own insurance or when there is no damage. If you do not notify, your No Claim Bonus (NCB) will be affected.

You Need to Take Photographs

When you call us we'll guide you through the information to exchange with other drivers and what's important at the scene. If you can, take photos and video of the scene before anything is moved.


Stay calm, we're here for you.

Just call me or one of my teammates at +65 6532 1818 in (SG) or +65 6603 3699 (Overseas).
We'll help talk you through what you need to do if you've been in an accident and help get your claim going so you can get back on the road quickly. 



Have questions? Speak with us directly at 6665 5555 or provide your details and we’ll call you.