We have settled more than 51,000 claims to-date.

Need help now? Call 6532 1818.

How to make a claim?

Call us anytime to speak to a claims specialist!

You can reach us at at +65 6532 1818 (Singapore, Mon - Fri, 9am - 5pm) or +65 6603 3699 (Overseas, Emergency/outside office hours).

NEW! For travel claims, we have made the process even simpler for you with an Online Travel Claims Form. Simply fill up the form to start your claims process.

HOW TO MAKE A CLAIM

Our Promise To You:
Local Service, Quick and Dedicated Support

Each time you need to make a claim, you'll work with one personal claims specialist dedicated to your situation.

We promise that each claim will be...

Acknowledged within one working day
Assigned a dedicated claims officer who will be easy to reach
Reviewed in less than a week

Claims FAQ

How does your 24 Months New for Old Replacement car work? Do I receive a physical new car? Or do I purchase the new car and submit a claim?

In the event of a Total Loss or theft of your vehicle within the first 24 months of its first registration in Singapore, we will either offer cash compensation or a replacement car to you; it will be at DirectAsia's discretion and approval. You need to submit the claim to us first for assessment before going ahead with the new car purchase. We will advise you in writing of the method of settlement.

Can I protect my No Claim Discount (NCD)?

If you select NCD Protector Plus under our optional benefits then we will protect your No Claim Discount (NCD) when you make up to one claim under your policy and if you renew with us. Only applicable for NCD30, NCD40, NCD50 and NCD60 only.

What is a No Claim Discount (NCD)?

A No Claim Discount is a discount that we offer you on your renewal premium if there are no claims on your policy during the current period of insurance. You may still be entitled to a No Claim Discount even if you have made a claim, provided you are not liable for the accident and that you have been insured with us for the past 12 months. Here's more details on NCD and who is eligible.

Can I claim for things stolen from my car?

We do not cover personal items that are stolen from your vehicle. For example laptop, cash card and accessories.

How do I claim against a foreign motorist?

It is advisable to make a claim on your own insurance policy. Making a claim against motorists from another country can turn out to be costly and time-consuming. If you are not at fault and you are able to provide the registration number of the third party vehicle you will only be asked to pay the own damage excess on repairs. Your NCD will not be affected.

What documents do I need to make a claim?

You will need to bring along copy of your SAS Accident report, Certificate of Insurance and your accident vehicle to any of our Authorised Workshops to make a claim under your own policy. If you are unsure, please call us at 6532 1818 or email us at claim@directasia.com.

If I made an accident reporting and/or claim under my insurance policy, am I still entitled to a refund?

No refund will be given if there is an accident reported and/or claim made under your insurance policy. We reserve the right to collect any outstanding premium from you if you have opted for our instalment payment plan.

My NCD went up by 10% and I have had no claims in the past year. So why has my car insurance premium increased?

There are a number of factors involved in pricing premiums. Firstly, there may be an increase in claims for your car make and model, which will lead to higher premiums. The higher price may also be driven by inflation. For example, increased repair costs, legal fees and medical costs means increased insurance premiums to keep up with these costs in general.

I haven't made any claims so why is my renewal premium higher?

If the overall claims experience is bad that year then insurance companies have to increase their premiums across the board for all motorists irrespective of whether you have made a claim or not. If you have a clean driving record, though, your premium will still be lower than those with accident claims.

Where can I find more information in case I need to make a claim?

All information on how to lodge a claim with DirectAsia can be found at www.directasia.com/claims or call 6532 1818 for personal assistance.

Can I protect my No Claim Discount (NCD)?

No you cannot protect your NCD. When an accident occurs, your No Claim Discount will be reduced as described in the table below. Please declare the NCD according to your situation: Your current No Claim Discount If you make 1 or more at fault claim 20% 0% 15% 0% 10% 0%

What is a No Claim Discount (NCD)?

How do I claim against a foreign motorist?

Making a claim against motorists from another country can turn out to be costly and time-consuming. You have to get the help of your repairer to assist in your claim. If you are not at fault and you are able to provide the registration number of the third party vehicle, your NCD will not be affected.

What documents do I need to make a claim?

You will need to submit the following original documents and keep copies to substantiate your claim either by fax at Fax: 64231197, email at claim@directasia.com or post to DirectAsia, 20 Anson Road, #08-01, Singapore 079912, Singapore S(058716).

Accident report.
Police report
Refer to our section below on Reporting to Police. Medical and specialist reports
If anyone is injured get a medical report from the doctor.
Bills and invoices of expenses incurred (i.e. overseas towing, medical fees). Documents supporting your claim (i.e. photographs, medical certificates)
Names and particulars of witnesses

If I report a motorcycle accident and/or claim under my insurance policy, am I still entitled to a refund?

No refund will be given if there is a motorycle accident reported and/or claim made under your motorcycle insurance policy.

I haven't made any claims so why is my renewal premium higher?

My NCD went up by 10% and I have had no claims in the past year. So why has my Motorcycle Insurance premium increased?

There are a number of factors involved in pricing premiums. Firstly, there may be an increase in claims for your motorcycle make and model, which will lead to higher premiums. The higher price may also be driven by inflation. For example, increased repair costs, legal fees and medical costs means increased insurance premiums to keep up with these costs in general.

Where can I find more information in case I need to make a claim?

All information on how to lodge a claim with DirectAsia can be found at www.directasia.com/claims or call 6532 1818 for personal assistance.

Can I protect my No Claim Discount (NCD)?

DirectAsia offers customers with NCD20, NCD25, and NCD30 the opportunity to protect their NCD status through the purchase of NCD Protector Plus for a nominal fee. This way, if you have a claim - even if you are at fault, the NCD Protector Plus will allow your NCD to advance to the next level (up to a maximum of NCD30) the following year. Most insurers will only allow you to maintain your NCD status when you have an at-fault claim.

It's worth remembering that DirectAsia will honour your protected NCD status with your current insurer if you've had an 'at-fault' claim - other insurers don't!

Can I protect my No Claim Discount (NCD)?

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DirectAsia Insurance offers car insurance, motorcycle insurance and travel insurance. This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer (or name of Scheme member) or visit the GIA or SDIC web-sites (www.gia.org.sg or www.sdic.org.sg).

We have settled more than 51,000 claims to-date.

How to make a claim?

Call us anytime to speak to a claims specialist!

Our Promise To You: Local Service, Quick and Dedicated Support

Claims FAQ

Our Promise To You:
Local Service, Quick and Dedicated Support