Claims Made Simple | Motor Insurance Claim | DirectAsia Insurance
 

How to make a claim?

Hi I'm your
Personal Claims Specialist

Call me at 6532 1818

or dial +65 6603 3699 (overseas) for assistance

What should I do in an accident

Stay calm and make sure everyone is safe.

If someone is hurt, call 995 for immediate help. Do not discuss liability,
call us at 6532 1818 or +65 6603 3699 (overseas), if you need assistance.

DirectAsia Insurance Claims - Who should I call for help Who should I call for help?

Ambulance

If someone is injured or there has been a fatal accident, please do not attempt to move the injured person or the vehicles. Call 995 then call us at 6532 1818, we will send someone out immediately to help you.

Police

You will need to report the accident to the police if a hit-and-run/fire/theft/vandalism occurs, someone is injured, a government vehicle/property, foreign vehicle or pedestrian/cyclist is involved.

Accidents Overseas

Report the accident or loss to the local police within 24 hours. Call us at +65 6603 3699 and we will arrange a towing service for you if your car is immobile. You will have to pay the service provider first and claim it back from your policy when you return to Singapore.

DirectAsia Insurance Claims - What should I do What should I do at the scene?

Take Photographs

Take photos and videos of the accident scene, surrounding areas, damaged property and the vehicles involved with their license plate numbers. The pictures should be sufficiently wide-angled to capture the entire scene before any damaged property or vehicle is moved including lane markings, skid marks and any debris nearby. This Accident Sketch Plan can come in handy.

Exchange Details

Gather these key details from other drivers, anyone injured, witnesses and passengers:

  • Car license plate number
  • Names
  • NRIC or other identification numbers
  • Address
  • Phone number
  • Insurance details
Here is a checklist that you can use: Particulars to Exchange.

Tow Service

If you need a tow, call us at 6532 1818 or +65 6603 3699 (overseas) and we will arrange for an approved service provider to tow your vehicle. Do not use other tow operators or touts as this will delay your claim.

 

DirectAsia Insurance Claims - Do I need to inform DirectAsia Do I need to inform DirectAsia when there is an accident?

You must report all accidents to us within 24 hours, even when no claims are made on your own insurance or when there is no damage. If you do not do so, your No Claim Discount will be affected.

When a claim is made against you, provide us with all written communications and documents from the parties involved in the accident.

DirectAsia Insurance Claims - Authorised Workshops Are there any authorised workshops which I can send my vehicle to?

Yes we have a panel of approved workshops for cars and motorcycles which come standard with all DirectAsia car insurance policies.

We carefully choose the garages we partner with, ensuring both the quality and timeliness of their work.

We choose only those workshops who can guarantee their repairs and who have a proven track record.

How do I make a claim?

Make a police report if someone is injured, a hit-and-run/fire/theft/vandalism occurs, or a government vehicle/property, foreign vehicle or a pedestrian/cyclist is involved.
1. Call us at 6532 1818 or +65 6603 3699 (overseas) and we will assist you to make an accident report.
2. Prepare the following supporting documents:
  • Medical and specialist reports - if anyone is injured, get a copy of their medical and specialist reports/certificates
  • Bills and invoices of expenses incurred i.e. overseas towing, medical fees
  • Photos and videos of the accident scene, including vehicles and damaged property before they are moved or you can complete this Accident sketch plan
  • Windscreen Claim Form, if required
  • Private settlement form, where applicable
  • Key details of those involved in the accident i.e. other drivers, anyone injured, witnesses and passengers:
    • Car license plate number
    • Names
    • NRIC or other identification numbers
    • Address
    • Phone number
    • Insurance details
Alternatively, you can use our Exchange of particulars form
3. Keep the original documents and send copies to us by:
  • Email - claim@directasia.com,
  • Fax - 6423 1196 or
  • Post - DirectAsia Insurance: 20 Anson Road #08-01 S079912.
Make a police report if someone is injured, a hit-and-run/fire/theft/vandalism occurs, or a government vehicle/property, foreign vehicle or a pedestrian/cyclist is involved.
1. Call us at 6532 1818 or +65 6603 3699 (overseas) and we will assist you to make an accident report.
2. Prepare the following supporting documents:
  • Medical and specialist reports - if anyone is injured, get a copy of their medical and specialist reports/certificates
  • Bills and invoices of expenses incurred i.e. overseas towing, medical fees
  • Photos and videos of the accident scene, including vehicles and damaged property before they are moved or you can complete this Accident sketch plan
  • Windscreen Claim Form, if required
  • Private settlement form, where applicable
  • Key details of those involved in the accident i.e. other drivers, anyone injured, witnesses and passengers:
    • Car license plate number
    • Names
    • NRIC or other identification numbers
    • Address
    • Phone number
    • Insurance details
Alternatively, you can use our Exchange of particulars form
3. Keep the original documents and send copies to us by:
  • Email - claim@directasia.com,
  • Fax - 6423 1196 or
  • Post - DirectAsia Insurance: 20 Anson Road #08-01 S079912.
Email us at claim@directasia.com or call us at 6532 1818 or +65 6603 3699 to notify us within 30 days when something happens which may result in a claim. After which, fill in an Online Travel Claims Form and provide the necessary supporting documents within 30 days upon returning from your trip.

Supporting documents required for each type of claim:
Medical Expenses
  • Flight Itinerary
  • Medical report and other medical documents
  • NRIC or other identification numbers
Loss or damage to personal belongings
  • Flight Itinerary
  • Copy of police report or report lodged with public transport provider at place of loss within 24 hours
  • Baggage loss or damage report from airline
  • Written confirmation of compensation from airline
  • Photographs of damaged items
  • Receipts (purchase/repair) and warranty cards of lost or damaged items
Travel or baggage delays
  • Flight Itinerary
  • Written confirmation of compensation from airline on cause and duration of delay
  • Delay report and acknowledgement slip (baggage delay)
Trip cancellation or disruption
  • Flight Itinerary
  • Written advice on medical certificate stating unfit for travel from a qualified medical practitioner
  • Receipts for booking of trip
  • Travel agent and/or airline's confirmation of refund amount
  • Death documents (for deaths)
  • Proof of relationship (if due to sickness, injury or death of related person)
Rental Car Excess
  • Flight Itinerary
  • Rental Car Agreement
  • Damage Report
  • Receipt of Excess paid
Call us at 6532 1818


or dial +65 6603 3699 (overseas) for assistance
DirectAsia - Our Claims Promise

Our Claims Promise

 
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Frequently Asked Questions for Claims

 
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