Need help now? Call 6532 1818.
You can reach us at at +65 6532 1818 (Singapore, Mon - Fri, 9am - 5pm) or +65 6603 3699 (Overseas, Emergency/outside office hours).
NEW! For travel claims, we have made the process even simpler for you with an Online Travel Claims Form. Simply fill up the form to start your claims process.
HOW TO MAKE A CLAIM
Each time you need to make a claim, you'll work with one personal claims specialist dedicated to your situation.
You will need to submit the following original documents and keep copies to substantiate your claim either by fax at Fax: 64231197, email at email@example.com or post to DirectAsia, 20 Anson Road, #08-01, Singapore 079912, Singapore S(058716).
DirectAsia offers customers with NCD20, NCD25, and NCD30 the opportunity to protect their NCD status through the purchase of NCD Protector Plus for a nominal fee. This way, if you have a claim - even if you are at fault, the NCD Protector Plus will allow your NCD to advance to the next level (up to a maximum of NCD30) the following year. Most insurers will only allow you to maintain your NCD status when you have an at-fault claim.
It's worth remembering that DirectAsia will honour your protected NCD status with your current insurer if you've had an 'at-fault' claim - other insurers don't!