Stay calm and make sure everyone is safe.
If someone is hurt, call 995 for immediate help. Do not discuss liability,
call us at 6532 1818 or +65 6603 3699 (overseas), if you need assistance.
Who should I call for help?
If someone is injured or there has been a fatal accident, please do not attempt to move the injured person or the vehicles. Call 995 then call us at 6532 1818, we will send someone out immediately to help you.
You will need to report the accident to the police if a hit-and-run/fire/theft/vandalism occurs, someone is injured, a government vehicle/property, foreign vehicle or pedestrian/cyclist is involved.
Report the accident or loss to the local police within 24 hours. Call us at +65 6603 3699 and we will arrange a towing service for you if your car is immobile. You will have to pay the service provider first and claim it back from your policy when you return to Singapore.
What should I do at the scene?
Take photos and videos of the accident scene, surrounding areas, damaged property and the vehicles involved with their license plate numbers. The pictures should be sufficiently wide-angled to capture the entire scene before any damaged property or vehicle is moved including lane markings, skid marks and any debris nearby. This Accident Sketch Plan can come in handy.
Gather these key details from other drivers, anyone injured, witnesses and passengers:
- Car license plate number
- NRIC or other identification numbers
- Phone number
- Insurance details
Here is a checklist that you can use: Particulars to Exchange
If you need a tow, call us at 6532 1818
or +65 6603 3699
(overseas) and we will arrange for an approved service provider to tow your vehicle. Do not use other tow operators or touts as this will delay your claim.
Do I need to inform DirectAsia when there is an accident?
You must report all accidents to us within 24 hours, even when no claims are made on your own insurance or when there is no damage. If you do not do so, your No Claim Discount will be affected.
When a claim is made against you, provide us with all written communications and documents from the parties involved in the accident.
Are there any authorised workshops which I can send my vehicle to?
Yes we have a panel of approved workshops for cars and motorcycles which come standard with all DirectAsia car insurance policies.
We carefully choose the garages we partner with, ensuring both the quality and timeliness of their work.
We choose only those workshops who can guarantee their repairs and who have a proven track record.