You're protected by a Lifetime Repair Guarantee1
Our approved workshops come standard with all DirectAsia car insurance policies. We carefully choose the garages we partner with, ensuring both the quality and timeliness of their work. We choose only those workshops who can guarantee their repairs and who have a proven track record.
Guarantee on repaired parts
We are confident in the work done by our partner garages so we give you a Lifetime Repair Guarantee1 on all repairs done at our approved workshops (with effect from 1 April 2017). This guarantee:
But what if you'd rather choose your own workshop/garage?
Maybe you already have a trusted garage? If you’d rather use your favourite local garage, select the My Workshop optional benefit. My Workshop gives you the choice of where to get your repairs - our shops or your own.
This benefit is only available for Comprehensive and Third Party, Fire & Theft (TPFT) car insurance plans.
Fast, helpful claims support
While your car is in for repair you’ll be supported by your dedicated personal claims specialist. He or she will keep you updated along the way and ensure your car is delivered back to you as soon as it’s ready.
Due to the developing COVID-19 situation in Singapore, please take note that accident reporting service at the following workshops is now strictly operating on appointment basis to minimize the contact of everyone and facilitate contract tracing if required. We seek your kind understanding during this period.
Effective 1 April 2017, Direct Asia Insurance Singapore Pte Ltd (“DirectAsia”) now provides our car insurance policyholders with a Lifetime Repair Guarantee for repairs carried out at our Approved Workshops, for as long as you are insured with us.
The Lifetime Repair Guarantee is offered on workmanship related to own damage accident repairs carried out by our panel of Approved Workshops.
However, this guarantee does not apply:.