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Customer Promise

Our Promise: Local, Genuine and Professional Service

We treat customers like our family and friends

At DirectAsia we always put you first in everything we do - from creating policies that put you first, to the service you receive when you call to buy or make a claim. We believe insurance is more than a piece of paper you keep in your vehicle or filing cabinet, it's a relationship. And like any good relationship we promise to be there for you when you need us most.

We Measure Our Customer's Satisfaction

We recently polled our customers to see how happy they are with us and we received an above average industry Customer Satisfaction Score. We believe this is because of our customer promise, which includes:

Customer care specialists
You'll talk to certified, knowledgeable customer care specialists
No scripted Service
You'll be treated uniquely and never receive scripted service when you call us
 
 
Staff speak your language
You'll deal with Singapore based staff who speak your language
No pressure into buying products
You'll never be pushed or pressured into buying products you don't need
 
 

 

 

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