Careers | DirectAsia Insurance
 
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Careers at DirectAsia

We are looking for People who are Bold, Bright and Direct!

At DirectAsia, we have a passionate team focused on the mission to help change how people look at insurance. We are an innovative company of great people that are obsessed about bringing happier experiences for our customers. We are proud to offer many of our customers genuine great value from our easy, convenient insurance products.

Can you bring energy, enthusiasm and a sense of fun into work with you? Do you have what it takes to put our customers first? If you're ready to make a difference, then we'd love to hear from you.

We invite interested applicants to submit their resume, including current and expected salaries to careers@directasia.com or simply click 'Apply now' to submit an online application.

This role acts as the voice of users in our digital experiences, primarily responsible for the overall functionality and usability of our website to maximise conversion while maintaining a best in class user experience across all devices.

What will you be doing?

  • Manage end-to-end online journey from arrival to purchase, including associated integration activities, day to day management, ongoing optimisation and projects
  • Devise and implement a conversion rate optimisation strategy across the business
  • Monitor web analytics and key business performance metrics against plan, reporting and investigating as required
  • Translate website performance and user insights into sitemaps, wireframes and prototypes that lead to intuitive user experiences and the desired commercial results
  • Identify design problems, make strategic design and user-experience decisions related to core, and new, functions and features
  • Create basic graphic, provide editing and adaptation support for marketing assets
  • Act as the technical lead and advisor within the marketing team, liaise with global marketing team when required

And what are we looking for?

  • At least 5 years of relevant experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
  • Ability to work with varied stakeholders to understand detailed requirements and design complete user experiences that meet user needs and business goals
  • A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns
  • Expertise in Google Analytics and deriving actionable insight. Working knowledge of Optimizely, SessionCam and Qualaroo are preferable. Basic HTML 5, CSS3, and JavaScript skills are a plus
  • Obsession with customers and their interactions with the website, able to strike a balance between consumers' and business needs
  • Meticulous. Superb analytical skills and systematic approach to problem-solving
  • Ability to juggle multiple tasks, work and thrive in a fast-paced environment
  • Enjoy being hands on and involved in every details of the UX process

If this job interests you, we would love to hear from you!

Join us at Direct Asia; where happier matters!

Apply now

Note: If nothing happens after clicking 'Apply now' button, please turn off your browser pop-up blocker.

Like insurance, we understand that job descriptions can sometimes be confusing. So just as what we've done with our insurance plans, we keep our job descriptions simple too!

Direct Asia is looking for a Direct Sales Advisor to join our Direct Sales team (based different location in Singapore) and be our voice to the Singapore market.

If you have a flair and passion for sales, and delight in making your customers happy, we would love to hear from you!

Main Responsibilities:

  • Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
  • Approach customers at our sales sites, attend to customers' requests in line with policies and procedures, striving for first class experience
  • Using simple, clear and concise languages to communicate effectively with customers
  • Actively listen and probe questions to accurately advise customise solutions based on customer's needs and requirements
  • Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
  • Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
  • Being customer centric - Gather customers' feedback, ideas and suggestions to bring the team/organisation be closer to our customers
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions
  • Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
  • Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals.
  • Perform other duties as assigned by immediate supervisor

Requirements:

  • GCE 'O' Level & Above
  • BCP & PGI certification (we welcome applicants without these certifications too!)
  • An appreciation for team-based environment

If this job interests you, we would love to hear from you!

Join us at Direct Asia; where happier matters!

Apply now

Note: If nothing happens after clicking 'Apply now' button, please turn off your browser pop-up blocker.

Like insurance, we understand that job descriptions can sometimes be confusing. So just as what we’ve done with our insurance plans, we keep our job descriptions simple too!

Direct Asia is looking for a Customer Care Specialist to join our Customer Care team (based in Singapore) and be our voice to the Singapore market.

If you have a flair and passion for sales, and delight in making your customers happy, we would love to hear from you!

You will be required to:

  • Actively promote and sell our insurance products;
  • Provide a consistently high level of service to our customers;
  • Effectively handle complaints at the first point of contact, aiming to resolve situations in an effective and efficient manner;
  • Participate in process improvement sessions, providing constructive feedback and suggestions.

It'll be great if you possess:

  • 2 to 3 years of sales experience;
  • BCP & PGI certification (we welcome applicants without these certifications too!);
  • An appreciation for team-based environment.

Join us at Direct Asia; where happier matters!

Apply now

Note: If nothing happens after clicking 'Apply now' button, please turn off your browser pop-up blocker.

Didn't find any suitable openings?

We are always looking for great people who share the same passion to join the team! Submit your resume and we'll get in touch if you meet the qualifications when positions become available!

Submit your resume here

 

 

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