Auto and Travel Insurance Company | Why Us | DirectAsia Insurance

Why DirectAsia
Award-winning Service
on Your Schedule.

Our Customer Satisfaction Score:

Over 90%

The Industry Average:

Below 80%

Award Winning Insurance

Award Winning Insurance around Southeast Asia

Singaporeans love our great prices, personal service and easy claims. The industry is taking note and recognizing what we're doing to change insurance in Asia:

  • Feefo Official Gold Trusted Service Award (2018 & 2019)
  • Tripzilla Best Online Buying Experience (2016)
  • Best Insurance Brand in Brand Digital Experience Excellence Awards Singapore (2016)
  • Asia's Top Influential Brands - Direct-To-Consumer Insurance (2015)
  • The Contact Centre for inbound year: Silver Award (2014)
  • Mystery Caller Assessment: Gold Award (2013)
  • Best Contact Centre in Training and People Development: Merit Award
  • Award Winning Insurer - People's Choice Awards (2012)
  • Award Winning Customer Service - Call Centre Association of Singapore (2012)
  • Award Winning IT Infrastructure - Celent (2012)



Our Customer Promise:
Local Service, Genuine and Professional Advice

We value honesty from you and promise to put you first so you get the best deal.
When you call or visit us you'll always be:

  • Answered Quickly -  We pick up most calls in under 20 seconds
  • Treated uniquely - We don't use scripts to talk to our customers 
  • Sold what you need - We never oversell or push products you don't need
  • Understood - We are located in Singapore and speak your language


quotation-marks-04-(1).png We are passionate about ensuring that our customers enjoy the very best experience for DirectAsia – from getting the right cover at the best value as quickly as possible to resolving claims with minimum hassle quotation-marks-05.png 

- Bob Thaker, Group Managing Director




Have questions? Speak with us directly at 6665 5555 or provide your details and we’ll call you.

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DirectAsia, in partnership with Shell, offers motorists more for less. Click here for details.

Direct Asia Insurance (Singapore) Pte Ltd is a member of the DirectAsia group of companies.
Reinsured by Munich Re, one of the world's leading reinsurers.