Travel Insurance FAQs

Welcome to DirectAsia


You bought you travel insurance from DirectAsia, but did you know that when your friends and family mention your name as they buy their comprehensive car or motorcycle insurance with us, we’ll send both of you a voucher – it’s our way of saying thanks for sharing the news about DirectAsia.

Ask your friends and family to call our friendly team of Customer Care Specialists to redeem this special offer. We’re here from 8am to 8pm, Monday to Friday and from 8am to 5pm on Saturdays.

Reward offer for car insurance
Earn $50 for you and your friend when they buy their comprehensive car insurance with DirectAsia.
Reward offer for motorcycle insurance
You and your friend can earn $25 each in vouchers when they mention your name as they purchase their comprehensive insurance for their motorcycle or scooter.

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Does everyone qualify for your insurance?

We insure most people. For details of who we do and don’t cover please visit our Who We Cover Page

Is my Travel Insurance policy covered by the Policy Owners' Protection scheme?

As a fully licensed insurance company registered by the Monetary Authority of Singapore, you are protected under the PPF Scheme.

For more details please go to or

Will I still be entitled to a refund if I have filed a claim on my travel insurance policy?

No refund will be entitled if you have reported or notified us of a travel insurance claim or we have paid a claim during the policy period. We reserve the right to collect any outstanding premium from you if you opt for our instalment payment plan.

Need to make a Claim?

Cllick Here for the claim form.

View all Travel Insurance FAQs



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