Travel Insurance FAQs

Welcome to DirectAsia


Thank you for choosing DirectAsia. Our goal is to make you happy with your decision to purchase your vehicle insurance with DirectAsia and provide you with great customer service every time you interact with our site and team of Customer Care and Personal Claims Specialists.

On our websites, you can find almost everything you will need, but if you need to talk with us, please call our team from 8am to 8pm, Monday to Friday and from 8am to 5pm on Saturdays.

Access your secure account to view your policy documents, certificates of insurance and your personal details, use the Login link found in the top right of our website.
Our Claims section found at the top of the site will give you all the right information to submit your claim. Read about our Claims Philosophy as well and learn why having a personal claims specialist dedicated to your claim is important to you, and to us.
In the Tips & Forms section, found at the top of the site, you will find quick links to all of DirectAsia’s policy documents, claims forms, and other useful guides that can help if you need to manage a claim.
DirectAsia’s blog is constantly updated with new content covering various topics like how to negotiate like James Bond when buying a car, road safety tips for motorcyclists and great weekend trips for singles, couples and families. Follow us on Facebook and Twitter to stay up to date with new posts.



What if I need to make changes to my personal details?

You can easily make changes to your personal details 24/7 from our website in the My Account section. You can change your particulars, including contact information, billing info, and more

If you need to talk with us, you may call our customer service centre hotline at 6665 5555 from Mondays - Fridays: 8am - 8pm. Saturdays: 8am - 5pm or Email us

Where can I find more information in case I need to make a claim?

All information on how to lodge a claim with DirectAsia can be found at or call 6532 1818 for personal assistance.

What documents do I need to make a travel claim? 

Notify us as soon as possible and submit your claim to us with the following original documents or their copies (if applicable) within 30 days upon returning from your trip. - Completed Claim Form - Copy of passport showing departure and return dates - Copy of itinerary. Visit How to Claim for more information and forms. 

Need to make a Claim?

Cllick Here for the claim form.

View all Travel Insurance FAQs



Call us at 6665 5555 or provide your details below and we will call you later!
© Copyright Direct Asia Management Services Pte Ltd (Reg. No: 200822610R)