Your customer satisfaction is our number 1 priority. That’s why you’ll work with one Personal Claims Specialist, dedicated to supporting you and your claim from start to finish. Our Claims Philosophy is simple and based on three components:
If you, a relative or travel companion become injured or sick before your trip and have to cancel it then we will help reimburse your fare and accommodation charges less the amount you are able to claim from the travel provider or carrier.
We will help reimburse you the cost for the rest of your planned trip (less the amount you are able to claim from the travel provider or carrier) if it has been disrupted due to an unexpected death, serious injury or illness to either yourself, a relative or travel companion.
If the NATAS registered travel company becomes insolvent and you can't proceed with your trip as planned, then we will help to compensate you.
Cllick Here for the claim form.
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