Travel Insurance FAQs

Welcome to DirectAsia


Your feedback is important to us. We have an ongoing commitment to improve the service you and all of our customers receive from DirectAsia. If you’ve got an idea on how to deliver great service, change our products to suit your needs to address your problem, please let us know in one of three ways:

  1. Call 6665 5555 and ask to speak with a Customer Care or Claims team leader. If they can’t resolve your issue, ask for the Manager. OR
  2. Email us at OR
  3. Lodge your feedback on our website at

At DirectAsia Insurance, we welcome your ideas and concerns – this is how we will continue to deliver great service through your feedback.

This is the last ‘Welcome to DirectAsia’ email you will receive and we hope you have found these useful. If you’ve got any feedback on how we can make these more relevant – please tell us.



How do I renew my Policy?

You can choose for automatic renewals and we will simply deduct the amount from your credit card when your renewal is due. If you don't opt for automatic renewal we will send you an invitation to renew.

What are the countries in zone "Asia and "Worldwide" for your Annual Travel Plans?"

For Zone Asia: Brunei Cambodia Indonesia Laos Malaysia Myanmar Philippines Thailand Vietnam Australia China (excluding Tibet) Hong Kong India Japan Korea Macau New Zealand Sri Lanka Taiwan

For Worldwide: Those listed already and All Other Countries

I'm going to include my family on my policy. Do I get a discount?

Yes, you get a special family package rate for taking the family plan which covers you, a spouse and up to to 4 children who are aged between 15 days and 18 years old or 24 years old if they are in full-time tertiary education.

Need to make a Claim?

Cllick Here for the claim form.

View all Travel Insurance FAQs



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