About Us

Security & Privacy

Security & Privacy

We are Direct Asia Insurance (Singapore) Pte Ltd ("we", "us" or "DirectAsia"). We provide our own insurance products and services and those of our selected partners, mostly online via our website: www.DirectAsia.com, by telephone and at our offices.

Our Online Security and Privacy Statement ("Privacy Statement")

This Privacy Statement sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us and our partners, so please read it carefully. By using our website and/or by purchasing our insurance products either online, by telephone or at our offices, you consent to your personal information being processed by us in the manner described in this Privacy Statement. This is our current Privacy Statement. It replaces any previous Privacy Statement published by us.

Your privacy and security are important to us

Your privacy is important to you and it's important to us. It's a responsibility we take very seriously. We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.

How to contact us

Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to our data protection officer.

Our data protection officer can be contacted at dpo@directasia.com. To access or correct your personal information, please see below. To unsubscribe from receiving marketing materials, please see below.

Why do we collect personal information?

We need personal information to be able to:

  • give you an accurate quote;
  • identify insurance products and services for you;
  • process your application for insurance products and services and carry out variations, cancellations, endorsements or renewals;
  • supply insurance products and services to you;
  • manage and administrate your insurance policies;
  • assess and pay any claims;
  • communicate with you, respond to your queries and verify your identity;
  • improve our services and performance;
  • compile statistics to allow us to improve our products and services for you;
  • for quality and training purposes;
  • for security purposes; and
  • prevent, detect and manage fraud or loss.

What type of personal information do we collect?

The personal information we collect includes your name, identification number, address, date of birth, contact details (for example phone and email), driving and other background history and information about your insurance experience, including data about your transactions with us. We may also collect personal information about someone else from you, for example when you apply for a product or service in joint names or where you are nominating other people on your policy (for example another driver or travel companion). If you provide personal information to us about someone else, you're responsible for telling the other person that you've provided personal information about them to us.

How do we collect personal information?

We collect personal information when you use our website, when you call us, when you visit our offices or when you otherwise get in contact with us.

While we will collect most of the information from you, we might also collect personal information about you from someone else when we are processing your application for insurance coverage or are assessing a claim under your policy. This may include another insurer, an insurance investigator, claims manager or a medical provider.

At our offices we may record you using CCTV for quality, training, security and record keeping purposes.

What about other information – non-personal information?

When you visit and browse our website, we also collect general information (like your internet protocol (IP) address) that won't personally identify you. This information allows us to maintain, evaluate and improve our site's performance.

We may also collect and use aggregated non-personal information to assess our offerings and to consider improvements to our products and services.

Will we send you advertising and marketing materials?

From 2 July 2014, for new customers we will only send you marketing materials about our products and services or those of selected third parties if we have your consent to do so. We will normally obtain your consent when you purchase a policy from DirectAsia.

For all customers, when we send you marketing materials, we will provide you with an unsubscribe facility, in case you decide that you do not want to receive marketing materials. You should follow the instructions which are included in the marketing materials, if you wish to unsubscribe. Or you may contact us at customerservice@directasia.com.

Will we disclose your information to others?

So we can provide you with the insurance that suits you, we may disclose your personal information on a confidential basis to other parties who help us provide our products and services. This may be our group companies, other insurers, parties involved in supporting the claims process like loss adjusters, managers and assessors, repairers and suppliers, investigators and recovery agents. We may also disclose to police, credit enforcement groups, legal advisors and health providers assisting us to provide our services to you.

Those group or external companies who assist us to web-host, help us maintain our website, provide communication services (like mailing) and problem solve may also have access to your personal information for the sole purpose of providing those services. Some group or external companies may gather non-personal information to evaluate the effectiveness of our online marketing activities. We impose security and confidentiality requirements on how these parties handle your personal information and we limit the use of it to the specific purpose for which we supplied it. In addition, we may disclose your information where there is a legal or regulatory requirement to do so.

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