Motorcycle Insurance Account & Payment FAQs

Questions on your motorcycle insurance account and payment options?

Got questions on your motorcycle insurance account and payment needs? Find them all here. Can't find what you need? Send us an email

 
Can I buy a policy from you if I purchase a brand new motorcycle?

Yes. You just need to tell your motorcycle dealer that you will be getting your Motorcycle Insurance from DirectAsia.

Can I buy your insurance policy offline?

Yes, just call us at 6665 5555 or come to our office at 20 Anson Road, #08-01, Singapore 079912.

Can I pay monthly?

Our motorcycle insurance is available on a single payment basis only.

Can I use my friend or family members' credit card to make my premium payment?

No. The credit card holder must be the policyholder. If you do not have a credit card for payment, you can arrange to pay at 20 Anson Road, #08-01, Singapore 079912 via cash or cheque.

Can you refund me cash instead of a cheque?

We will only refund via cheque if the original payment method is by cash or cheque. Sorry we cannot refund you with cash.

Do all insurers adopt the same method to compute the refund?

No, different insurers have different methods of computing refunds.

How do I cancel my Motorcycle Insurance policy?

Please ensure you have the following documents:

  1. Sale / Purchase Agreement by car dealer stating the details of the sale of the vehicle, and the effective sold date and handover date; OR
  2. LTA Notification Transfer of Ownership for the vehicle.
  3. You may fax the documents to 64231197 or email us at [email protected]. Once we receive these documents, we will backdate the cancellation date to 1 day after the vehicle sold/ handover date.

Alternatively, you may also give us a call on our Customer Service Hotline at 6532 2888 from 8am to 8pm, Monday to Friday.

How do you calculate the premium?

Your Motorcycle Insurance premium is based on a number of factors including driver profile which looks at your age, driving experience, No Claim Discount and the number of profile named on your policy. We also take into account the motorcycle's make, model and age. The excess you choose will also affect your premium. The higher the excess, the lower the premium. (Note: This only applies to our Comprehensive plan) Any optional benefits you choose will also affect your premium.

How is my refund computed for my insurance policy cancellation?

The refund is calculated based on the following conditions: Premium Refund = [Premium x (Unexpired Period of Insurance (Days) / Original Period of Insurance (Days))] – Applicable Cancellation Fee ($53.50 inclusive of GST).

Please note that the above is subjected to no claim/accident in current policy period.

I haven't made any claims so why is my renewal premium higher?

If the overall claims experience is bad that year then insurance companies have to increase their premiums across the board for all motorists irrespective of whether you have made a claim or not. If you have a clean driving record, though, your premium will still be lower than those with accident claims.

If I report a motorcycle accident and/or claim under my insurance policy, am I still entitled to a refund?

No refund will be given if there is a motorycle accident reported and/or claim made under your motorcycle insurance policy.

I've been a named driver on someone else's insurance, can I still get a NCD?

If you have been a named driver on someone else's insurance, you are not entitled to any NCD. However, if you have been driving a company motorcycle and you then buy a personal motorcycle, you would be allowed to transfer the NCD. This is provided you can show the number of claims' free years you have with a letter from the HR department of your employer or from the leasing company, if the motorcycle is leased. More details on NCD.

My NCD went up by 10% and I have had no claims in the past year. So why has my Motorcycle Insurance premium increased?

There are a number of factors involved in pricing premiums. Firstly, there may be an increase in claims for your motorcycle make and model, which will lead to higher premiums. The higher price may also be driven by inflation. For example, increased repair costs, legal fees and medical costs means increased insurance premiums to keep up with these costs in general.

What can I do to keep my premium low?

We make our policies in such a way that you pay only for what you need. Here are a number of ways you can cut costs on your premium.

We have three different insurance plans for motorcycle policy. You can select the plan according to your needs.
Opt to pay a higher excess. The higher the excess the lower the premium. (Note: This only applies to our Comprehensive plan).
Certain motorcycle models are more expensive to insure than others. Keep this in mind when purchasing a new vehicle.
Be sure to only pay for the optional extras you need, as any you add will increase your premium.

What happens when I get my quote?

You can get a quote by following our simple step by step guide. If you're satisfied you can go ahead and buy. You can choose the start date of your policy and even have immediate cover if you wish. You can print off your insurance certificate straight away. If you need time to gather more information, then you can save your quote and go back to it at a later date. Your quote will be saved in our system and will be valid for 90 days.

What information do I need before I can buy my insurance policy?
  1. Your NRIC for you and any named driver
  2. Your existing NCD
  3. And your credit card details
What is a Offence Free Discount?

If your No Claim Discount (NCD) is 20%, your Certificate of Merit (COM) from the Traffic Police entitles you to a discount over and above your NCD. This is your Offence Free Discount. At DirectAsia we reward safe drivers.

You can check your status here.

What is an excess?

An excess is the amount that you must contribute towards the cost of a claim. The type of excess and the amount payable will be shown on the Schedule. If you make a claim, you will have to pay us any excess that applies.

When can I receive my refund upon my insurance policy cancellation?

You can receive your premium refund via cheque within 14 days.

Why must I pay a higher premium when the market value of my vehicle is depreciating?

There are many things taken into consideration when calculating premiums particularly risk factors including vehicle model, capacity, and driver's profile. The market value of the motorcycle is not considered to be a direct risk factor because it does not influence the claims received from third parties for property damage and injuries. Also, repair cost for motor vehicles continues to increase therefore impacting insurance premiums.

What if I need to make changes to my personal details?

You can easily make changes to your personal details 24/7. Login to My Account space to change your particulars, including contact information and more.

If you need to speak to us, you may call our customer service centre hotline at 6665 5555 from Monday - Friday: 8am - 8pm.

Why is LTA not updated of my motorcycle insurance renewal?

The process to update LTA is not instantaneous. If your renewal is done before 4.30pm, it will be reflected on LTA records at 8pm on the same day if there is no errors. Renewals submitted on Friday after 4.30pm will only be processed on Monday as updates to LTA is not available on weekends. We recommend that you submit your renewals at least a week in advance to prevent any lapse in your motorcycle insurance.

For complete information,
see our Policy Documents & Wording
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