Very professional service. When my wife's flight was delayed in Taiwan, I called and asked for assistance. The Claims Specialist was very nice and guided me through the process. The Claims Specialist also called to double check on the situation and further assisted us in our claim. Thank you DirectAsia and your staff! I have referred DirectAsia to a lot of my friends and also bought their Travel Insurance for my aunt.
- Ho Chin Leong Patrick, Travel Insurance, Jan 2019
Very friendly staff, patient as well. I would love to get insurance with DirectAsia again.
- Abdul Muhaimin Abdul Malek, Motorcycle Insurance, Nov 2018
Although this was my second claim I was impressed that there was no bias or penalty that could have delayed the processing of the claim. I will be a customer for life!
- Ho Yee Tiong, Car Insurance, Jan 2019
Very responsive, whenever I call or email, I will get an immediate response.
- Lester Yeong, Motorcycle Insurance, Nov 2018
Thanks for understanding the reason for my claims and offering to maintain my NCD. I like the fact that your customer care specialists will call and explain, even for renewals. I have referred DirectAsia to many friends and family members because it is fast and easy to use. Very good customer experience.
- Seng Leong Koh, Car Insurance, Nov 2018
Very professional and fast, a claims specialist responded within 2 hours of my claim submission. Super impressive!
- Low Siaw Tat Dennis, Travel Insurance, Jan 2019
"Fast hassle-free claims - that is how they stand out from the rest. Highly recommended, I have been insured with them for many years and never saw a need to switch."
- Tang Wai Mun Alvin, Travel Insurance, Jan 2019
Direct Asia Insurance's service was great and efficient. When I called in to report an incident that happened to my car, the customer care specialist responded quickly with her advice. She consistently followed up on my case even though I have settled with the other party privately. With the fast and efficient response as well as diligent follow-ups, I give 2 thumbs up for the service that was rendered to me. I would greatly recommend DirectAsia to others. Keep up the good job, DirectAsia.
- Yin Wah Vincent Teo, Car Insurance, Oct 2018