Frequently Asked Questions (FAQs)

Having trouble with something? here's all the FAQs to help you and search within each of the product category below.

Car Insurance FAQs

How does your ‘New for Old Replacement car’ work? Do I receive a physical new car? Or do I purchase the new car and submit a claim?

In the event of a Total Loss or theft of your vehicle, we will either offer cash compensation or a replacement car to you; it will be at DirectAsia's discretion and approval. You need to submit the claim to us first for assessment before going ahead with the new car purchase. We will advise you in writing of the method of settlement.

This benefit is available for Comprehensive cover only and will not be renewable when your vehicle reaches 3 years old from the vehicle registration date

How can I be sure my personal information is secure when making a claim online?

Your security matters to us. The information you provide to us via this website is securely encrypted as it travels between your computer and our computers. The secure connection is over a protocol called secure socket layer - SSL, making it extremely difficult for others to access your information. Two ways of knowing when you are using a secured section of our website is to look for the small padlock symbol on the left-hand side of the web address within your browser and secondly the address will start with "https instead of "http".


Motorcycle Insurance FAQs

Do I qualify for DirectAsia's Motorcycle Insurance?

If you meet the below requirements, then yes you do.

  • The policyholder must be the registered owner of the vehicle – we cannot insure you if you are not the owner of the motorcycle.
  • The main driver is the person that uses the motorcycle most frequently – they must be aged between 25 and 65 years old, with at least 2 years’ valid motorcycle driving licence.

You can add one named driver to your policy aged between 25 and 65 years old, with at least 2 years’ valid motorcycle driving licence.

Is NCD transferrable to another person?

Your No Claim Discount is not transferable to another person. However, you can transfer your NCD from one motorcycle to another and applies to only one vehicle at any one time only.


Travel Insurance FAQs

What plan type should I get?

Individual Plan if you're travelling alone.

Group Plan if traveling with 1 or more friends/ relatives. You get to enjoy a group discount when your group size is more than 2.

Family Plan if travelling with your spouse and children. You can include up to 4 children who are aged between 15 days and 18 years old or until 24 years old if they are in full-time tertiary education. If there are only 2 members travelling, you should choose our individual or group plans.

Is there a limit to the number of days I can travel on a single trip policy?

Our single trip plans can cover you for trips up to 182 days.

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