COVID-19 Travel FAQ

What do we mean by a “known event”?

Your travel insurance will only provide you with cover if your claim is for an unforeseen event.

A known event refers to something that interrupts your trip that a person would have been aware of through media and/or announcements made by Singapore government authorities (for example, Ministry of Foreign Affairs, Ministry of Health) or an internationally recognized entity (for example, World Health Organization).


Will DirectAsia cover me for trip cancellation or disruption due to COVID-19?

After you have sought refund (such as credits, vouchers, coupons, points) from your respective transport and accommodation provider, DirectAsia Travel Insurance  will cover the non-refundable portion of your trip cancellation or disruption claim, if:

Table 1:

Both your policy and trip were purchased before For trips departing before For travel to / Passing through
22 Jan 2020 22 Jan 2020 Wuhan
23 Jan 2020 23 Jan 2020 Hubei
27 Jan 2020 27 Jan 2020 Mainland China (excluding Hong Kong, Macau, Taiwan)
31 Jan 2020 23 Feb 2020 Daegu, Cheongdo
31 Jan 2020 3 Mar 2020 North Italy, Japan, Republic of Korea
31 Jan 2020 12 Mar 2020 Rest of the world


As COVID-19 was declared a global pandemic by the World Health Organization (WHO) on 11 March 2020, there will be no coverage for any claims arising from COVID-19 for any trips departing Singapore after this date.


Will DirectAsia cover me for other claims not related to COVID-19?

Yes, we will still cover you for non COVID-19 related claims such as loss of baggage, damage to personal belongings and any other claims which are not related to COVID-19 subject to policy terms and conditions.


Last updated: 18 June 2020

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