DirectAsia is here for you when it matters most - when you've experienced an incident and need to make a claim. That's why you have insurance in the first place.
It's our privilege to be there for you in your time of need, and promptly provide you with help. We value your experience above everything else and so we've set key values to contsantly review and optimise.
Why these values? Because they cover the major points of your experience. And by checking in on these key values regularly we can continuously find ways to serve you better.
Our team meets regularly to audit your experience in key areas:
We aim to lead the industry in the quickness and speed in which your claim is resolved so you'll have your payment quicker.
We take a generous approach to claims so that we ensure you are paid fairly for every covered claim and are never short-changed.
We run rigid checks on all vendors and services (for example our Approved Workshops) to ensure they meet our quality standards.
You help shape DirectAsia.
We take your feedback seriously. When we receive your comments we'll make sure your exact thoughts are heard. If we need clarification, a dedicated staff member who handles feedback will call back you back to find out more.
Our managers meet to discuss the feedback you share with us daily. They read through your comments and talk about the improvements and changes we can make to improve your experience with us.
LEAVE YOUR FEEDBACK
You will need to submit the following original documents and keep copies to substantiate your claim either by fax at Fax: 64231197, email at firstname.lastname@example.org or post to DirectAsia, 20 Anson Road, #08-01, Singapore 079912, Singapore S(058716).
DirectAsia offers customers with NCD20, NCD25, and NCD30 the opportunity to protect their NCD status through the purchase of NCD Protector Plus for a nominal fee. This way, if you have a claim - even if you are at fault, the NCD Protector Plus will allow your NCD to advance to the next level (up to a maximum of NCD30) the following year. Most insurers will only allow you to maintain your NCD status when you have an at-fault claim.
It's worth remembering that DirectAsia will honour your protected NCD status with your current insurer if you've had an 'at-fault' claim - other insurers don't!
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