Claims Values | Vehicle Insurance Singapore | DirectAsia Insurance

Our Claims Values

It's our privilege to be there for you when you need it

DirectAsia is here for you when it matters most - when you've experienced an incident and need to make a claim. That's why you have insurance in the first place.

It's our privilege to be there for you in your time of need, and promptly provide you with help. We value your experience above everything else and so we've set key values to contsantly review and optimise.

Why these values? Because they cover the major points of your experience. And by checking in on these key values regularly we can continuously find ways to serve you better.

Striving to Improve Your Claim Experience

Our team meets regularly to audit your experience in key areas:
 

Speed

We aim to lead the industry in the quickness and speed in which your claim is resolved so you'll have your payment quicker. 

Fair Paying

We take a generous approach to claims so that we ensure you are paid fairly for every covered claim and are never short-changed.

Greater Service

We don't give you the run-around, give you another number to call or have you wait for another person to call. One specialist assists you until your claim's resolved. 

Quality

We run rigid checks on all vendors and services (for example our Approved Workshops) to ensure they meet our quality standards.

How to make a claim
 

We Listen to and Use Your Feedback

You help shape DirectAsia. 

We take your feedback seriously. When we receive your comments we'll make sure your exact thoughts are heard. If we need clarification, a dedicated staff member who handles feedback will call back you back to find out more.

Our m
anagers meet to discuss the feedback you share with us daily. They read through your comments and talk about the improvements and changes we can make to improve your experience with us.    

LEAVE YOUR FEEDBACK

In the event of a Total Loss or theft of your vehicle within the first 24 months of its first registration in Singapore, we will either offer cash compensation or a replacement car to you; it will be at DirectAsia's discretion and approval. You need to submit the claim to us first for assessment before going ahead with the new car purchase. We will advise you in writing of the method of settlement.
If you select NCD Protection under our optional benefits then we will protect your No Claim Discount (NCD) when you make up to one claim under your policy and if you renew with us. Only applicable for NCD30, NCD40, NCD50 and NCD60 only.
A No Claim Discount is a discount that we offer you on your renewal premium if there are no claims on your policy during the current period of insurance. You may still be entitled to a No Claim Discount even if you have made a claim, provided you are not liable for the accident and that you have been insured with us for the past 12 months. Here's more details on NCD and who is eligible.
We do not cover personal items that are stolen from your vehicle. For example laptop, cash card and accessories.
It is advisable to make a claim on your own insurance policy. Making a claim against motorists from another country can turn out to be costly and time-consuming. If you are not at fault and you are able to provide the registration number of the third party vehicle you will only be asked to pay the own damage excess on repairs. Your NCD will not be affected.
You will need to bring along copy of your SAS Accident report, Certificate of Insurance and your accident vehicle to any of our Authorised Workshops to make a claim under your own policy. If you are unsure, please call us at 6532 1818 or email us at claim@directasia.com.
No refund will be given if there is an accident reported and/or claim made under your insurance policy. We reserve the right to collect any outstanding premium from you if you have opted for our instalment payment plan.
There are a number of factors involved in pricing premiums. Firstly, there may be an increase in claims for your car make and model, which will lead to higher premiums. The higher price may also be driven by inflation. For example, increased repair costs, legal fees and medical costs means increased insurance premiums to keep up with these costs in general.
If the overall claims experience is bad that year then insurance companies have to increase their premiums across the board for all motorists irrespective of whether you have made a claim or not. If you have a clean driving record, though, your premium will still be lower than those with accident claims.
All information on how to lodge a claim with DirectAsia can be found at www.directasia.com/claims or call 6532 1818 for personal assistance.

Have questions? Speak with us directly at 6665 5555 or provide your details and we’ll call you.