That will depend entirely on your needs and considerations. Factors to consider:
In the case of an act of terror happening near to where you intend to travel to, and within 50km of your booked accommodation, we understand that you may decide to cancel, curtail, or amend your insured trip. So, if you purchase your policy from 2 February 2018 onwards, we will pay for any irrecoverable transport and accommodation expenses for which you have paid or are contracted to pay if you decide to cancel, curtail or amend the trip. The incident must take place after you have booked the trip and within 30 days before you were due to start the insured trip for you to be able to cancel or amend the trip.
The refund is calculated based on the following conditions:
Premium Refund = [Premium x (Unexpired Period of Insurance (Days) / Original Period of Insurance (Days))] - Applicable Cancellation Fee ($10).
You will receive your premium refund within seven working days.
For premium paid via credit card, we will credit the premium refund to the same credit card account originally used. For cash or cheque payment, we will send you a refund via cheque.
DirectAsia is a fully licensed insurance company registered by the Monetary Authority of Singapore so you are protected under the PPF Scheme.
For more details please go to www.gia.org.sg or www.sdic.org.sg.
You can easily make changes to your personal details 24/7 from our website in the My Account section. You can change your particulars, including contact information, billing info, and more
If you need to talk with us, you may call our customer service centre hotline at 6665 5555 from Monday - Friday: 8am - 8pm or email us at [email protected].
You can contact us to request a change to be made to your cover. Please give us 7 days' notice in order for the change to be effective.
You may call our customer service centre hotline at 6665 5555 from Monday - Friday: 8am - 8pm or email us at [email protected].