Every claims specialist on our team goes through a comprehensive training course. We do things differently here and it's important to us that every claims specialist shares and communicates our values with you when you call in. You won't talk to anyone who hasn't completed our comprehensive training program.
But we don't just stop there. We believe everyone can continue to grow and improve. At DirectAsia our claims specialist undergo regular training to check in and make sure they're giving you the best experience possible.
We train all of our team on all products within the company so that anyone on the team can help you with any claim on any product whenever you need it.
When you're assigned a claims officer, that person contacts you quickly and has the decision making power to resolve your claim. When your claims officer calls you they will help you finish.
Every claims officer is trained on all internal and external industry systems so they can handle every step of your claim from checking government documents to final payment.
As part of Continuous Professional Development our claims team meets once a month and analyze real claims to check how we've handled and how we can improve.
You will need to submit the following original documents and keep copies to substantiate your claim either by fax at Fax: 64231197, email at firstname.lastname@example.org or post to DirectAsia, 20 Anson Road, #08-01, Singapore 079912, Singapore S(058716).
DirectAsia offers customers with NCD20, NCD25, and NCD30 the opportunity to protect their NCD status through the purchase of NCD Protector Plus for a nominal fee. This way, if you have a claim - even if you are at fault, the NCD Protector Plus will allow your NCD to advance to the next level (up to a maximum of NCD30) the following year. Most insurers will only allow you to maintain your NCD status when you have an at-fault claim.
It's worth remembering that DirectAsia will honour your protected NCD status with your current insurer if you've had an 'at-fault' claim - other insurers don't!
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