Know Our Dedicated Claims Officers | DirectAsia Insurance

Better Service through Better Training

We hire amazing people with good values

Every claims specialist on our team goes through a comprehensive training course. We do things differently here and it's important to us that every claims specialist shares and communicates our values with you when you call in. You won't talk to anyone who hasn't completed our comprehensive training program.

But we don't just stop there. We believe everyone can continue to grow and improve. At DirectAsia our claims specialist undergo regular training to check in and make sure they're giving you the best experience possible.

4 Key Parts of Our Claims Training

 

Ongoing Product Training

We train all of our team on all products within the company so that anyone on the team can help you with any claim on any product whenever you need it. 

First Call Training

When you're assigned a claims officer, that person contacts you quickly and has the decision making power to resolve your claim. When your claims officer calls you they will help you finish.  

Systems Training

Every claims officer is trained on all internal and external industry systems so they can handle every step of your claim from checking government documents to final payment. 

Philosophy Training

As part of Continuous Professional Development our claims team meets once a month and analyze real claims to check how we've handled and how we can improve.  

In the event of a Total Loss or theft of your vehicle within the first 24 months of its first registration in Singapore, we will either offer cash compensation or a replacement car to you; it will be at DirectAsia's discretion and approval. You need to submit the claim to us first for assessment before going ahead with the new car purchase. We will advise you in writing of the method of settlement.
If you select NCD Protection under our optional benefits then we will protect your No Claim Discount (NCD) when you make up to one claim under your policy and if you renew with us. Only applicable for NCD30, NCD40, NCD50 and NCD60 only.
A No Claim Discount is a discount that we offer you on your renewal premium if there are no claims on your policy during the current period of insurance. You may still be entitled to a No Claim Discount even if you have made a claim, provided you are not liable for the accident and that you have been insured with us for the past 12 months. Here's more details on NCD and who is eligible.
We do not cover personal items that are stolen from your vehicle. For example laptop, cash card and accessories.
It is advisable to make a claim on your own insurance policy. Making a claim against motorists from another country can turn out to be costly and time-consuming. If you are not at fault and you are able to provide the registration number of the third party vehicle you will only be asked to pay the own damage excess on repairs. Your NCD will not be affected.
You will need to bring along copy of your SAS Accident report, Certificate of Insurance and your accident vehicle to any of our Authorised Workshops to make a claim under your own policy. If you are unsure, please call us at 6532 1818 or email us at claim@directasia.com.
No refund will be given if there is an accident reported and/or claim made under your insurance policy. We reserve the right to collect any outstanding premium from you if you have opted for our instalment payment plan.
There are a number of factors involved in pricing premiums. Firstly, there may be an increase in claims for your car make and model, which will lead to higher premiums. The higher price may also be driven by inflation. For example, increased repair costs, legal fees and medical costs means increased insurance premiums to keep up with these costs in general.
If the overall claims experience is bad that year then insurance companies have to increase their premiums across the board for all motorists irrespective of whether you have made a claim or not. If you have a clean driving record, though, your premium will still be lower than those with accident claims.
All information on how to lodge a claim with DirectAsia can be found at www.directasia.com/claims or call 6532 1818 for personal assistance.

Have questions? Speak with us directly at 6665 5555 or provide your details and we’ll call you.

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Direct Asia Insurance (Singapore) Pte Ltd is a member of the DirectAsia group of companies.
Reinsured by Munich Re, one of the world's leading reinsurers.