Exchange details with other drivers, anyone injured, witnesses and passengers.
Reporting an accident
You are required by the General Insurance Association of Singapore to report an accident to your insurer within 24 hours (or the next working day) even if you are not claiming from your own insurance or even when there is no visible damage. If not, your No Claim Discount (NCD) will be affected.
Reporting to the police
You will need to report the accident to the police if someone is injured, if a hit-and-run situation occurs, or if a government vehicle/property, foreign vehicle, or pedestrian/cyclist is involved.
Details to exchange are:
- Registration number
- NRIC or other identification numbers
- Phone number
- Insurance details
Note your exact location. If you can, take photos and video of the scene, including vehicles and damaged property before they are moved.
Documents needed to make a claim:
- Accident report – We will assist you with this when you call
- Police report – Refer to our section below on reporting to the police.
- Medical and specialist reports – If anyone is injured get a medical report from the doctor.
- Bills and invoices of expenses incurred (i.e. overseas towing, medical fees)
- Documents supporting your claim (i.e. photographs, medical certificates)
- Names and particulars of witnesses
Keep the original copies and either fax copies to our general fax line at 6423 1197, email at firstname.lastname@example.org or post to DirectAsia, 20 Anson Road, #08-01, Singapore 079912.