Learn About Our Claims Process | DirectAsia Insurance

About our claims process

You start a claim, by calling us on In Singapore
6532 1818

We walk you through the rest. 

Sounds easy? It is, because it should be. Claims are the reason you have insurance. 

Documents needed for claims.  

But regardless of the policy type you have or level of cover, you'll get the same award-winning support and service until your claim is complete.


Hello, I'm ______

When you call to start your claim you'll talk to me, or one of my teammates right here in Singapore.

I've personally been with DirectAsia since we started, and so have most of my teammates. If not they come from a claims background and have been thoroughly trained to make sure you get the best help.

Making a claim is a stressful time. But you don't have to worry. We've helped thousands of customers resolve their claims over the years.

I'll be with you every step of the way until your claim is resolved. I'll assist you with updates along the way - like getting your workshop quote for repairs, updating you on your progress and letting you know when your refund is ready.

I hope you don't have to call me, but if you do I'll be here to help.

__________

DirectAsia Claims Specialists

In the event of a Total Loss or theft of your vehicle within the first 24 months of its first registration in Singapore, we will either offer cash compensation or a replacement car to you; it will be at DirectAsia's discretion and approval. You need to submit the claim to us first for assessment before going ahead with the new car purchase. We will advise you in writing of the method of settlement.
If you select NCD Protection under our optional benefits then we will protect your No Claim Discount (NCD) when you make up to one claim under your policy and if you renew with us. Only applicable for NCD30, NCD40, NCD50 and NCD60 only.
A No Claim Discount is a discount that we offer you on your renewal premium if there are no claims on your policy during the current period of insurance. You may still be entitled to a No Claim Discount even if you have made a claim, provided you are not liable for the accident and that you have been insured with us for the past 12 months. Here's more details on NCD and who is eligible.
We do not cover personal items that are stolen from your vehicle. For example laptop, cash card and accessories.
It is advisable to make a claim on your own insurance policy. Making a claim against motorists from another country can turn out to be costly and time-consuming. If you are not at fault and you are able to provide the registration number of the third party vehicle you will only be asked to pay the own damage excess on repairs. Your NCD will not be affected.
You will need to bring along copy of your SAS Accident report, Certificate of Insurance and your accident vehicle to any of our Authorised Workshops to make a claim under your own policy. If you are unsure, please call us at 6532 1818 or email us at claim@directasia.com.
No refund will be given if there is an accident reported and/or claim made under your insurance policy. We reserve the right to collect any outstanding premium from you if you have opted for our instalment payment plan.
There are a number of factors involved in pricing premiums. Firstly, there may be an increase in claims for your car make and model, which will lead to higher premiums. The higher price may also be driven by inflation. For example, increased repair costs, legal fees and medical costs means increased insurance premiums to keep up with these costs in general.
If the overall claims experience is bad that year then insurance companies have to increase their premiums across the board for all motorists irrespective of whether you have made a claim or not. If you have a clean driving record, though, your premium will still be lower than those with accident claims.
All information on how to lodge a claim with DirectAsia can be found at www.directasia.com/claims or call 6532 1818 for personal assistance.

Have questions? Speak with us directly at 6665 5555 or provide your details and we’ll call you.

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Direct Asia Insurance (Singapore) Pte Ltd is a member of the DirectAsia group of companies.
Reinsured by Munich Re, one of the world's leading reinsurers.