About our claims process
You start a claim, by calling us on In Singapore
We walk you through the rest.
Sounds easy? It is, because it should be. Claims are the reason you have insurance.
Documents needed for claims.
But regardless of the policy type you have or level of cover, you'll get the same award-winning support and service until your claim is complete.
Hello, I'm ______
When you call to start your claim you'll talk to me, or one of my teammates right here in Singapore.
I've personally been with DirectAsia since we started, and so have most of my teammates. If not they come from a claims background and have been thoroughly trained to make sure you get the best help.
Making a claim is a stressful time. But you don't have to worry. We've helped thousands of customers resolve their claims over the years.
I'll be with you every step of the way until your claim is resolved. I'll assist you with updates along the way - like getting your workshop quote for repairs, updating you on your progress and letting you know when your refund is ready.
I hope you don't have to call me, but if you do I'll be here to help.
DirectAsia Claims Specialists