Car Insurance Driver & Usage FAQs

Who can drive and what is allowed

Knowing the details about who’s covered and what they can do while driving is important. Get all the information you need about our car insurance usage details and more. Can't find what you need? Send us an email


What do you mean by driver plan?

You can allow different types of motorists to drive your car.

Value Plan: The main driver and up to 4 other drivers who must be named on your policy schedule and/or certificate of insurance, 2 of which can be young and/or inexperienced drivers. The adding of additional driver is subject to additional premium charges.

Value Plus Plan: The main driver and any authorised drivers who are aged 30 years and above and who hold a valid driving licence for at least 2 years in the period immediately preceding the date of your policy. In addition, you can also name up to 2 other young and/or inexperienced drivers. Only young and/or inexperienced drivers who are named on your policy schedule and/or certificate of insurance will be covered. The adding of additional driver is subject to additional premium charges.

Flexible Plan: Any drivers are covered. There is no need to name any drivers.

If I need to travel to Malaysia for 1 day, may I call in to extend the coverage temporarily if I have opted for your 'Singapore Only' coverage?

At the moment, we don't offer a temporary extension of selected coverage.

Is Sentosa covered if I opt for your 'Singapore Only' coverage?

As long as you don't go out of Singapore i.e. you don't require a passport, it is covered.

My car is under finance, what type of insurance plan can I purchase?

We will be happy to provide you with a quote for any of our insurance plans. However, before you buy the policy, please check with your finance company. Some finance companies require certain levels of insurance cover for the car before they can continue with the finance.

Why is DirectAsia so particular about who the main driver is (ie. the person who uses the car most frequently)?

We underwrite and price on the information we receive. Honest disclosure is fundamental to the insurance contract. Pricing is based on risk, and the age and experience of the driver is a major factor in determining price.

The importance of the accuracy of the named main driver is very explicit in the quote process on our site, as it is a fundamental basis for calculating the premium you would pay.

Sadly, there are cases where the main driver (the person who uses the car most of the time) hides behind a better profile driver. This is a fraudulent behaviour called 'fronting'.

It is DirectAsia's policy to pay fairly and promptly for all legitimate claims and to carefully consider all claims which suggest 'fronting' so that we can bring more competitive rates to the motoring industry.

What do we mean by Policy Holder?

The policyholder should be the registered owner of the vehicle – we cannot insure you if you are not the owner of the car.

How do you define the different usages of the car?

Private use: You are only using your car in the course of your private life and for leisure.
Private use and commuting to work: You are also using your car to go to and from your office.
Private and business use: You are also using your car for and during the course of your work.
Off Peak Car: You drive a car with a red plate registration in Singapore.

Do you cover everyone that uses my car?

This depends on what driver plans you have selected: Value, Value Plus or Flexible. Enquire with us to obtain a car insurance quote for each.

Do I qualify for DirectAsia's car insurance?

Here is a checklist of who is eligible for our car insurance

  • The policyholder must be the registered owner of the vehicle – we cannot insure you if you are not the owner of the car.
  • The main driver is the person that uses the car most frequently
  • they must be aged 70 years old and below, with at least 2 years' valid driving licence.
  • Young and/or inexperienced drivers are drivers aged below 30 and/ or with less than 2 years' valid driving licence. You only need to name young and/ or inexperienced drivers on your policy and you can name up to 2 people.

Most other companies will insure any number of young and/ or inexperienced drivers which means that even if you don’t have such drivers you will be paying for those that do.

At DirectAsia you only pay for what you need.

We have to exclude some drivers to keep your premium down

We cannot cover you if:

You have been declined when trying to renew your policy in the last 3 years. Or you have had your policy terminated in the last 3 years. You've had your licence cancelled or suspended in the last 5 years. You are driving a commercial vehicle.

We do not insure certain professions. These are:

Personnel of foreign armed forces
Professionals who are involved with the entertainment industry
Professional sportsmen or sportswomen
Foreign diplomats and foreign diplomatic staff
Driving instructors requiring business use

 

What happens if I wrongly declare who the main driver is (the person who uses the car most frequently)?

DirectAsia is entitled to void a policy and treat it as if it never existed if you have intentionally mis-declared the main driver for your policy just to obtain a lower premium. We underwrite and price on the information we receive and honest disclosure is fundamental to the insurance contract. Pricing is based on risk, and the age and experience of the driver is a major factor in determining price. The importance of the accuracy of the main driver is very explicit in the quote process on our site, as it is a fundamental basis for calculating the premium you would pay. This is explicitly stressed, and forms the basis of the contract which the customer enters into.; There are, however, cases in which the main driver (the person who uses the car most frequently) hides behind a better profile driver. This is a fraudulent behaviour called 'fronting'. It is DirectAsia's policy to pay fairly and promptly for all legitimate claims and to carefully consider all claims which suggest 'fronting' so that we can bring more competitive rates to the motoring industry.

Can DirectAsia cancel my policy if I did not truthfully declare all information while buying my policy?

Yes. If you do not fully and faithfully tell us everything you know or could reasonably be expected to know that is relevant to our decision to give you the insurance, you may receive no benefit from your policy or we may cancel your policy and treat it as never having existed. The admin fee for cancellation is S$90 (inclusive of GST).

If I've had my policy terminated, can I still get insurance with you?

If you have been declined when trying to renew your policy in the last 3 years. Or you have had your policy terminated in the last 3 years we cannot insure you.

Are there any trades or professions you don't insure?

We cannot cover the following trades or services:
Personnel of foreign armed forces
Professionals who are involved with the entertainment industry
Professional sportsmen or sportswomen
Foreign diplomats and foreign diplomatic staff
Driving instructors requiring business use

If I’m driving a delivery truck for work can you cover me?

We do not cover driving a commercial vehicle.

What do we mean by Main Driver?

The main driver is the person that uses the car most frequently – they must be aged 70 years old and below, with at least 2 years' valid driving licence. He does not need to be the policyholder (car owner). He should be the person using the car most frequently.

What do we mean by Named Drivers?

Named drivers are occasional drivers that you name under the policy.

What do we mean by Authorised Drivers?

Authorised drivers (for Value Plus) are people that you give permission to use your car. Anyone can be an authorised driver so long as they are at least 30 years old and with more than 2 years' valid driving licence. Their licence should also not have been suspended or cancelled in the last 5 years.Authorised drivers (for Flexible) are people that you give permission to use your car. Anyone can be an authorised driver so long as they have a valid driving licence. Their licence should also not have been suspended or cancelled in the last 5 years.

Why can't I add my son/daughter in the Value Plan/Value Plus Plan?

They are required to be assessed if they fit into a Young driver's profile or is inexperienced before they can be insured as named driver.

Should the car insurance policy be bought under the car owner or the main driver?

The policyholder must be the legal and registered owner of this car within 7 days from the policy inception date. However the main driver must be the person who mostly use the vehicle.

What is my car usage if I have to commute between different offices?

You should select as Private and Business use if you will be using the car during the course of your work.

I have converted my overseas license to Singapore's driving license. Which license should "years of valid driving license" be based on?

We take into account your combined driving experience if there is no lapse or expired from your overseas driving license.

How do I determine who is the main driver when the car is being driven by 2 person equally?

The answer of these questions will help you determined who is the main driver:
"Who drives this vehicle most frequently?"
"Who drives this vehicle to work?"

Pricing is based on risk, and the age and experience of the driver is a major factor in determining price. DirectAsia is entitled to void a policy and treat it as if it never existed if you have intentionally mis-declared the main driver for your policy just to obtain a lower premium.

What happens if I have an accident while using the car for an undeclared usage?

If you use your car outside of your declared usage and you forget to inform us beforehand, an additional excess of S$1,500 would apply if you are involved in an accident during this usage; If you have misdeclared your usage at the quotation stage, that is, you are using your car frequently during the course of your work but only took Private Usage, or if you drive frequently to your work place but took only Private Usage, we reserve the right to reduce or reject your claim altogether.

For complete information,
see our Policy Documents & Wording
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