Why DirectAsia >
Customer Promise

Our Promise: Local, Genuine and Professional Service

We treat customers like our family and friends

At DirectAsia we always put you first in everything we do - from creating policies that put you first, to the service you receive when you call to buy or make a claim. We believe insurance is more than a piece of paper you keep in your vehicle or filing cabinet, it's a relationship. And like any good relationship we promise to be there for you when you need us most.

We Measure Our Customer's Satisfaction

We recently polled our customers to see how happy they are with us and we received an above average industry Customer Satisfaction Score. We believe this is because of our customer promise, which includes:

You'll talk to certified, knowledgeable insurance experts
You'll be treated uniquely and never receive scripted service when you call us
You'll deal with Singapore based staff who speak your language
You'll never be pushed or pressured into buying products you don't need

quotation-marks-04-(1).png We believe the right way to do business is by providing the same advice and service to our customers that we’d give to our friends and family. quotation-marks-05.png 

- Murali, Head of Group Customer Care 

Have questions?

Speak with us directly at 6665 5555 or provide your details and we’ll call you.