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Careers at DirectAsia

We are looking for People who are Bold, Bright and Direct!

At DirectAsia, we have a passionate team focused on the mission to help change how people look at insurance. We are an innovative company of great people that are obsessed about bringing happier experiences for our customers. We are proud to offer many of our customers genuine great value from our easy, convenient insurance products.

Can you bring energy, enthusiasm and a sense of fun into work with you? Do you have what it takes to put our customers first? If you're ready to make a difference, then we'd love to hear from you.

We invite interested applicants to submit their resume, including current and expected salaries to careers@directasia.com or simply click 'Apply now' to submit an online application.

Our Customer Care Team comprises over 30 Customer Care Specialists in a contact center environment where we place strong emphasis on Acquisition, Retention and Customer Service with the desire to deliver world class customer experience.

As a member of the Singapore leadership team, the Assistant Manager, Customer Care is a critical player in our Singapore business, responsible for delivering over half our sales and delivering Superb Service. We are looking for a proactive, passionate, performance-driven leader to assist in managing the call centre and works with a dynamic team to devise and implement business growth strategy. At DirectAsia Insurance, we believe in bringing a happier insurance experience and this role involves leading and inspiring a large team to deliver our brand promise to our customers.

Your responsibilities are:

  • To achieve top line KPIs including, but not limited to, sales, service, productivity and quality;
  • To deliver quality sales conversion for new and renewal business, execute according to Contact Centre operation strategy to align with business objectives;
  • To lead and inspire a team of 10+ people to facilitate daily processes such as handling policy purchases, renewal and general enquiries, delighting our customers by delivering consistently high CSAT and NPS scores;
  • To understand and identify customers' feedback in a systematic manner;
  • To contribute to a highly motivated working environment and be the champion of our values BOLD, BRIGHT & DIRECT;
  • To build and lead a capable team with excellent team spirit and empower team members to achieve both personal and business goals;
  • To assist the Head, Customer Care to plan, document and implement programs of continuous transformation to introduce 360 performance across all dimensions and operational efficiency;
  • To work closely with senior management and other internal stakeholders to review business performance, deliver sales & marketing campaign execution, and ensure Contact Centre operations are compliant with all prevailing laws and regulations;
  • To manage complaint cases escalated from industry regulators, support the team to handle customer complaints and devise service recovery strategies.

You should possess:

  • The ability to build, manage and lead a diverse team. There will be a need for you to coach and train team members to drive performance and ownership;
  • Knowledge in manpower management (planning, rostering and acquisition), implementing, improving and revising telephony systems and experience in project management;
  • The competency to understand operational processes and how to optimise them;
  • The ability to adapt, be flexible and drive change. You must be able to bring people with you through transformation;
  • The ability to effectively manage and resolve conflicts;
  • At least a Diploma, Advanced/Higher/Graduate Diploma, any field;
  • At least 5 year(s) of working experience in the related field is required for this position;
  • A specialization in Sales - Telesales/Telemarketing or equivalent.
  • Full-Time position(s) available.

If this is a job that excites you, we would love to hear from you!

Join us at Direct Asia; where happier matters!

Apply now

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Like insurance, we understand that job descriptions can sometimes be confusing. So just as what we've done with our insurance plans, we keep our job descriptions simple too!

Partnerships is a new distribution channel under DirectAsia. The team's focus is to bring revenue and profitability to the organization by creating and building channel relationships, not limited to the motor industry.

This new position is a combination of a hunter and farmer role where we are looking to recruit partners and grow the business.

You must possess a can-do attitude, innovative mind set and a willingness to challenge the status quo.

So what will you be doing specifically?

  • Achieve targets, drive and implement activities/campaigns to ensure budgets are met;
  • Manage existing and develop new business opportunities to support growth;
  • Build relationships, provide trainings and administrative support to partners;
  • Provide coordination support relating (but not limited) to underwriting, operational, accounting and system matters for partner account(s) under your care;
  • Organize activities and event relating to corporate events/festive occasions;
  • Cover other channels as required;
  • Ad hoc administrative duties.

And what are we looking for?

  • Possess Basic Insurance Concepts & Principles and Personal General Insurance certificates;
  • Ability to be assertive and aggressive in the market;
  • Possess experience in insurance sales/ business development within the motor industry.

If this role excites you, we would love to hear from you!

Join us at Direct Asia; where happier matters!

Apply now

Note: If nothing happens after clicking 'Apply now' button, please turn off your browser pop-up blocker.

Like insurance, we understand that job descriptions can sometimes be confusing. So just as what we’ve done with our insurance plans, we keep our job descriptions simple too!

Direct Asia is looking for a Customer Care Specialist to join our Customer Care team (based in Singapore) and be our voice to the Singapore market.

If you have a flair and passion for sales, and delight in making your customers happy, we would love to hear from you!

You will be required to:

  • Actively promote and sell our insurance products;
  • Provide a consistently high level of service to our customers;
  • Effectively handle complaints at the first point of contact, aiming to resolve situations in an effective and efficient manner;
  • Participate in process improvement sessions, providing constructive feedback and suggestions.

It'll be great if you possess:

  • 2 to 3 years of sales experience;
  • BCP & PGI certification (we welcome applicants without these certifications too!);
  • An appreciation for team-based environment.

Join us at Direct Asia; where happier matters!

Apply now

Note: If nothing happens after clicking 'Apply now' button, please turn off your browser pop-up blocker.

Didn't find any suitable openings?

We are always looking for great people who share the same passion to join the team! Submit your resume and we'll get in touch if you meet the qualifications when positions become available!

Submit your resume here

Have questions? Speak with us directly at 6665 5555 or provide your details and we’ll call you.

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Direct Asia Insurance (Singapore) Pte Ltd is a member of the DirectAsia group of companies.
Reinsured by Munich Re, one of the world's leading reinsurers.