If you are overseas call us on +65 6603 3699.

We're here to help you in an emergency including:

	Evacuation and repatriation
	Medical advice
	Hospital admissions
	Lost passport or travel documents
	Lost belongings

Always report to the police within 24 hours at the place of the accident, injury or loss, and get a copy of the police report.

Notify us as soon as possible and submit your claim to us with the following original documents or their copies (if applicable) within 30 days upon returning from your trip:

	Completed Claim Form
	Copy of passport showing departure and return dates
	Copy of itinerary

You'll need the following documents if you’re claiming for:

Medical expenses

	Medical report and other medical documents
	Medical bills – original copies
	Police report (needed if the injury/death resulted from a traffic accident or crime)
	Death documents e.g. death certificate, autopsy report, coroner’s findings (for deaths)

Trip cancellation

	Medical report and any other medical documents
	Written advice or medical certificate from a qualified medical practitioner
	Receipts for booking of trip
	Travel agent and/or airline’s confirmation of refund amount
	Death documents (for deaths)
	Proof of relationship (if due to sickness, injury or death of related person)

Loss of baggage and personal belongings

	Copy of police report lodged at place of loss within 24 hours
	Baggage loss or damage report from airline
	Written confirmation of compensation from airline
	Photographs of damaged items
	Receipts (purchase/repair) and warranty cards of lost or damaged items

Missed flights and delays

	Written confirmation from airline on cause and duration of delay
	Delay report and acknowledgement slip (baggage delay)

Personal liability

	Do not discuss liability, promise or offer any payment or settlement without our consent
	Forward all forms of written communication from third parties concerning the accident to us immediately

Optional benefit

Pet hotel

	Certificate or licence of pet from Agri-food and Veterinary Authority of Singapore
	Evidence of your delayed homebound travel such as a medical report or written confirmation from the airline or any other transport provider on the cause and duration of the delay.
	Receipts from cattery/kennel.