Travel Insurance > FAQ
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The policyholder must be aged 18 years and above. Your policy can include your family and friends. All aged
between 15 days and 65 years. For renewal policies we’ll cover you up to the age of 70. Family refers to your immediate members including spouse and children. Children can be aged up to 24 if they are unmarried and in full-time education.
We’ll insure people from most professions, including those in risky occupations such as firefighters, police
officers and naval workers. If you do have a risky occupation then you’re covered so long as you’re not on
duty. (see our for a comprehensive list of risky occupations)
We have to exclude some people so that we can keep your premium down.
We cannot cover you if:
- You’re travelling to Afghanistan/Iran/Iraq/Sudan/Syria/Democratic Republic of Congo/ Democratic Republic of Somalia.
- You’ve been advised by a medical practictioner not to travel or you’re travelling on a trip to receive medical treatment.
Read DirectAsia.com Policy Details for complete information including limits and conditions.
Your personal accident premium is calculated based on a number of factors including your age, profession, and whether you engage in risky activities in sports or in your work. Your premium is also based on the level of coverage you choose. We have three levels of coverage to choose from.
You can get a travel insurance quote by following our simple step by step guide . You can go ahead and take out your cover which can take effect immediately if you choose. You will receive an SMS confirming your immediate cover. If you need more time to decide, then you can save your quote and go back to it at a later date. Your quote will be saved in our system and is valid for 90 days.
Yes, for annual cover you can pay your premium in monthly instalments with your credit card at no additional cost.
No, this would not be possible. We need to take care of our customer’s interests and security, so the credit cardholder must be the policyholder. Your security matters to us. You may want to consider payment by cash or cheque.
You need to take into account your own circumstances and needs when deciding how much travel cover to take out.
Consider the following:
How much your family would need without your salary to support them should you become disabled or involved in a fatal accident.
Will you be taking expensive items such as cameras during your trip? If so, you will need to choose a plan with higher cover.
You can also take into account how much premium you would want to pay. .
We make it simple for you to take out our cover for immediate peace of mind. You’ll just need the personal particulars like NRIC and date-of-birth for you and your travel companions if included on your policy.
We do not cover you for the following countries: Afghanistan, Iran, Iraq, Sudan, Syria, Democratic Republic of Congo, Democratic Republic of Somalia.
We cannot cover people who have been advised by a medical practitioner not to travel or anyone who is travelling on a trip to receive medical treatment.
We cover you for competitions such as triathlons and marathons so long as you're not competing as a professional.
Our annual plan covers you for all travel taken within a 12 month period. There's no limit to the number of trips you can take so long as each trip is no more than 90 days.
Our single trip plans can cover you for trips up to 182 days.
We'll automatically extend your policy regardless of annual or single trip cover, if your flight is delayed or you are injured and you can't get back home on your scheduled date.
Yes, you get a special family package rate for taking out the family plan, which covers 4 to 6 members, including spouse and children.
| Zone |
Country |
| Asia |
Brunei |
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Cambodia |
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Indonesia |
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Laos |
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Malaysia |
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Myanmar |
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Philippines |
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Thailand |
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Vietnam |
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Australia |
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China (excluding Tibet) |
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Hong Kong |
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India |
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Japan |
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Korea |
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Macau |
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New Zealand |
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Sri Lanka |
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Taiwan |
| Worldwide |
All Other Countries |
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