The Policy Owners' Protection Scheme (PPF) protects the interests of policyholders in the event an insurer fails. It provides added assurance that there is a compensation scheme for policy owners to reduce the financial impact on individuals in the event an insurer defaults. The PPF Scheme is administered by The Singapore Deposit Insurance Corporation (SDIC).
As a fully licensed insurance company registered by the Monetary Authority of Singapore, we are a member of the PPF Scheme. For more details please go to www.gia.org.sg or www.sdic.org.sg.
Our claims process couldn't be simpler. You call us on 6532 1818 and we take care of the rest!
Whatever insurance you have with us, our claims' process is always the same. CALL US. If you are overseas, call us at +65 6603 3699.
You can cancel your Car policy at any time by giving us 7 days' notice. The refund premium will be pro-rated subject to a minimum amount.
For Travel - single trip plan, you can cancel your policy at any time before the start of your trip. For annual plan, your policy can be cancelled any time during the year. The refund premium will be subject to a minimum amount.
For Personal Accident insurance, once you receive your policy you have 14 days in which to decide whether this policy is right for you. If you cancel it within this 14 day period you receive a full refund.
You can get an instant insurance quote by following our simple step by step guide. You can print your policy documents straight away. If you need time to gather more information, then you can save your quote and go back to it at a later date. Your quote will be saved in our system and is valid for 90 days.
We make it easy for you to renew your policy. Renewing your policy can be done automatically and we will deduct the amount from your credit card when your renewal is due. If you don't opt for automatic renewal we will send you an invitation to renew. Of course, if you take out our travel insurance for a single trip then this type of policy can't be automatically renewed.
We are committed to providing you with quality insurance products and services but if any dispute arises out of your insurance policy that we cannot resolve between us, then that dispute may be submitted to the Singapore Mediation Centre for settlement by mediation in accordance with the mediation procedure in force.
You can cancel this policy at any time by giving us 7 days' notice. The refund premium will be pro-rated subject to a cancellation fee which varies depending on the insurance product.
Because we are an online company, you can easily make changes to your personal details 24/7, at a time that is convenient for you. Most of your insurance details can be managed from our website. Your own My Account space stores all your insurance documents safely online. You will also be able to change your particulars, including contact information and much more - all online!
If you need to speak to us, you may call our customer service centre hotline at 666 55555 from Monday to Friday, 8am to 8pm, Saturday, 8am - 5pm (Service Centre will be closed Sundays and Public Holidays. Accident and emergency services remain available 24/7) or email us at CustomerService@DirectAsia.com
You can contact us to request a change to be made to your cover. Please give us 7 days' notice in order for the change to be effective.
You may call our customer service centre hotline at 666 55555 from Monday to Friday, 8am - 8pm, Saturday, 8am - 5pm or email us at CustomerService@DirectAsia.com
No, this would not be possible. We need to take care of our customers’ interests and security, so the credit cardholder must be the policyholder. Your security matters to us. You may want to consider payment by cash or cheque.
Yes, we're based in the Central Business District at 88 South Bridge Road, Singapore 058716. Here's the Directions to our office.
Your security matters to us. The information you provide to us via this website is securely encrypted as it travels between your computer and our computers. The secure connection is over a protocol called secure socket layer - SSL, making it extremely difficult for others to access your information. Two ways of knowing when you are using a secured section of our website is to look for the small padlock symbol in the bottom right hand corner of your browser and secondly the web address in your browser window will start with “https” instead of “http”.
Yes, you can pay your premium in monthly instalments with your credit card at no additional cost.
Direct Asia Insurance (Singapore) Pte Ltd (Reg No: 200822611G) is licensed by the Monetary Authority of Singapore and is subject to the stringent reporting and compliance requirements of the insurance industry.
Hiscox acquired DirectAsia.com in 2014. Having a history dating to 1901, Hiscox has grown to provide specialist insurance products to corporate and private customers in all parts of the world.
DirectAsia.com is reinsured by Munich Re, one of the world's leading reinsurers.
We have a hugely experienced team of insurance professionals who have worked in the most demanding of countries where direct online insurance is the norm.
DirectAsia.com has the latest security protection architectures and tools in place to secure credit card transactions and protect customer data.
DirectAsia.com Car Insurance in Singapore is issued by Direct Asia Insurance (Singapore) Pte Ltd.
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