DirectAsia.com - Online Insurance in Singapore
Award Winning Insurer – People's Choice Awards.
Award Winning Customer Service - Call Centre Association of Singapore.
Award Winning IT Infrastructure - Celent.
100% Owned by Hiscox Group.
Backed by one of World's Largest Reinsurers - Munich Re.
Authorised by Monetary Authority of Singapore.
DirectAsia.com has a mission to change the face of insurance in Singapore, and to bring the best value insurance policies and customer service to the region. The founders of DirectAsia.com were eager to transform and improve the old ways of doing insurance in Asia. For years the local insurance industry relied on agents who bumped up premiums with their commission. The time was ripe for an insurance company that did away with agents and gave power back to consumers.
That's exactly what DirectAsia.com has done and today we are firmly established as one of Singapore's leading online insurers. We believe there's no-one else that can rival our excellent customer service experience. You only have to read our testimonials to see. You can also find customer reviews about us at Google Places where we have consistently hit ‘5 stars' for our services.
From Our Managing Director: The Insurance Revolution Continues...
Our Managing Director has always had a passion for giving insurance customers better, easier and faster cover. Nearly a decade ago, this passion sparked the development of a new direct online insurer for Singapore – which eventually became DirectAsia.com. Now, after four years of great success in Singapore, and with two more prospering DirectAsia.com insurance businesses for Hong Kong and Thai residents, DirectAsia.com has made the next step.
Being part of global insurer Hiscox presents huge and exciting opportunities for the company – and of course for you, our customers. Discover how you will benefit from this deal – and how it will help change the way insurance is carried out across Asia. Read Simon's blog about the Hiscox acquisition.
Robin Hood and DirectAsia.com
We chose Robin Hood to represent DirectAsia.com because he embodies what we are about: getting a fairer deal for hard-working people – just like he did for the people of Sherwood. And like us, Robin is loud, proud, just and willing to fight the corner of drivers, motorcyclists, homeowners and travellers across Singapore. There is a better, cheaper and smarter way to buy your insurance, and we think it’s right everyone should know about it. And with Robin Hood along for the ride, more and more people are discovering DirectAsia.com’s unique approach to insurance – and having a little fun along the way.
With appearances in our TV commercials and starring in our online comic strip, Robin has been reminding Singaporeans why our insurance policies are so fantastic – and so affordable: no agency commission, no middlemen, no subsidising high risk drivers and full control over the cover features bought.
Our Hero is Literally Giving Away Money!
Saving money on your car insurance is…EA-SY! In his 1st video, our very own living, breathing, insurance-cost-cutting Robin Hood is literally giving away money to Singaporeans.
Latest Customer Reviews
“I just like to feedback and thank the helpful and cheerful service of Miss Melissa Lee in renewing my motor policy.
I called back today and Ms Melissa was the one who answered me. She sounded cheerful, reviewed my case promptly and even see whether it’s possible to transfer my case from SOS to normal motor policy. Explained to me other things like authorized drive (>30 yrs old / driving in M’sia / other frills cover).
I’m in insurance and reinsurance sector for 22 years. Servicing corporate clients is my responsibility and servicing standard is what I expect simply because I provide service too. Miss Melissa Lee makes the grade !!
19 November 2014
“Efficient in dealing with customer needs.
06 November 2014
Read more DirectAsia.com reviews
Secure Online Transactions – The Easy Way to Buy
As an online insurance company we feel it's our duty to make security our number one priority. Our online system includes Verisign, the world's most trusted solution for security, so rest assured you can buy with confidence.
You can feel confident too that as a fully licensed insurance company authorised by the Monetary Authority of Singapore you're in good hands.
DirectAsia.com became part of global insurer Hiscox in 2014, bringing decades of additional insurance expertise to the firm. DirectAsia.com is also supported by Munich Re, one of the world's largest reinsurers.
Great Prices and Great Products
DirectAsia.com enables you to buy cheap insurance online or over the phone within minutes. You can print your own insurance certificate and off you go.
Unlike many other insurance companies, there's no jargon, just straightforward policies that let you make clear choices about the insurance you need. If you want to speak to someone our insurance experts are waiting to hear from you. Our office is in the heart of the business district so you can go in and pay them a visit too.
It takes just 60 seconds to get a free instant quote on insurance for Car, Motorcycle, Travel and Term Life. For many customers we're able to offer the best price in town too, guaranteed.
Singapore Based, and Singapore Focussed
Our online system, our products and our service are designed specifically for people living in Singapore. We put local needs at the heart of all our decisions which is one of the reasons why we believe we offer the best customer service experience. Our team lives in Singapore so we understand your needs. You're not going to be transferred to some faceless call centre overseas, as is often the case with other insurers - our office is based in the Central Business District.
You could say that we are an Singapore success story – having rapidly established ourselves and our online insurance model in Singapore we are now also open for business in Hong Kong, and are looking to bring our customer centric approach to other Asian counties in the near future.
Behind the Scenes, on Facebook and Beyond
Find out what goes on behind the scenes at Singapore's dynamic online insurance company and meet the team that makes it all possible. We'd love you to join us on Facebook or Twitter. We're also on Google+, YouTube, Foursquare, Pinterest, Flickr, Vimeo and LinkedIn.
Award Winning Customer Service
If you need to make a claim you can be at ease knowing we are here for you and able to work alongside you in a crisis. Our customer service personnel recently won Gold and Bronze awards for 'Best Customer Service Professional of the Year' from the Call Centre Association of Singapore (CCAS)! It is this type of dedicated customer-focus that we believe has led to the tremendous success of DirectAsia.com Singapore. Testament to this is that more than 80% of our customers are renewing their policies with us. We believe the numbers speak for themselves.
We were also voted in 2nd position as Best Car Insurer in the AsiaOne People's 2012 Choice Awards. This was a great honour to place in this prestigious consumer award, having only arrived in the Singapore Insurance market less than 2 years ago.