Our Claims Values

It's our privilege to be there for you when you need it

DirectAsia is here for you when it matters most - when you've experienced an incident and need to make a claim. That's why you have insurance in the first place.

It's our privilege to be there for you in your time of need, and promptly provide you with help. We value your experience above everything else and so we've set key values to contsantly review and optimise.

Why these values? Because they cover the major points of your experience. And by checking in on these key values regularly we can continuously find ways to serve you better.

Striving to Improve Your Claim Experience

Our team meets regularly to audit your experience in key areas:
 

Speed

We aim to lead the industry in the quickness and speed in which your claim is resolved so you'll have your payment quicker. 

Fair Paying

We take a generous approach to claims so that we ensure you are paid fairly for every covered claim and are never short-changed.

Greater Service

We don't give you the run-around, give you another number to call or have you wait for another person to call. One officer assists you until your claim's resolved. 

Quality

We run rigid checks on all vendors and services (for example our Approved Workshops) to ensure they meet our quality standards.

How to make a claim
 

We Listen to and Use Your Feedback

You help shape DirectAsia. 

We take your feedback seriously. When we receive your comments we'll make sure your exact thoughts are heard. If we need clarification, a dedicated staff member who handles feedback will call back you back to find out more.

Our m
anagers meet to discuss the feedback you share with us daily. They read through your comments and talk about the improvements and changes we can make to improve your experience with us.    

LEAVE YOUR FEEDBACK

Have questions?

Speak with us directly at 6665 5555 or provide your details and we’ll call you.