We Measure Your Happiness
How can you know we really mean it when we say customer satisfaction is our main priority? There are a few ways. To start, simply call and talk to us. You'll know from the first time you speak with someone from our team that we place a high value on our customer's experience.
Internally we, and many other companies, use what's called a Net Promoter Score (or NPS). The NPS tests how loyal customers are to us. An NPS that is positive (i.e., higher than zero) is said to be good, and and NPS of +50 is considered to be excellent. Our score is 47%.
That score is something we're always working to improve. If you don't know NPS, you might wonder where we stand. Our NPS is around double the industry standard. That means our customers are twice as loyal, twice as happy with us as the other guys.