Questions About Managing Your Policy

Please give us a call at 6665 5555 so we can help

Auto Renew

If you chose automatic renewal when you purchased, everything's already taken care of. We'll send you a reminder letting you know we're going to charge your credit card when your renewal is due.

Manual Renewal

If you didn't choose automatic renewal we will send you a reminder before it's time to renew. Login to the right, change any details (if necessary) and make your payment online and you'll be quickly renewed for another year.

Need to Amend or Stop an Auto Renewal?

Simply call us at 6665 5555 and we can help you with any questions or changes.

In the event of a Total Loss or theft of your vehicle within the first 24 months of its first registration in Singapore, we will either offer cash compensation or a replacement car to you; it will be at DirectAsia's discretion and approval. You need to submit the claim to us first for assessment before going ahead with the new car purchase. We will advise you in writing of the method of settlement.
If you select NCD Protection under our optional benefits then we will protect your No Claim Discount (NCD) when you make up to one claim under your policy and if you renew with us. 
A No Claim Discount is a discount that we offer you on your renewal premium if there are no claims on your policy during the current period of insurance. You may still be entitled to a No Claim Discount even if you have made a claim, provided you are not liable for the accident and that you have been insured with us for the past 12 months. Here's more details on NCD and who is eligible.
We do not cover personal items that are stolen from your vehicle. For example laptop, cash card and accessories.
It is advisable to make a claim on your own insurance policy. Making a claim against motorists from another country can turn out to be costly and time-consuming. If you are not at fault and you are able to provide the registration number of the third party vehicle you will only be asked to pay the own damage excess on repairs. Your NCD will not be affected.
You will need to submit the following original documents and keep copies to substantiate your claim either by fax at Fax: 64231197 / 65121408 , email at Claim@DirectAsia.com or post to DirectAsia.com, 88 South Bridge Road , Singapore 058716.
No refund will be given if there is an accident reported and/or claim made under your insurance policy. We reserve the right to collect any outstanding premium from you if you have opted for our instalment payment plan.
There are a number of factors involved in pricing premiums. Firstly, there may be an increase in claims for your car make and model, which will lead to higher premiums. The higher price may also be driven by inflation. For example, increased repair costs, legal fees and medical costs means increased insurance premiums to keep up with these costs in general.
If the overall claims experience is bad that year then insurance companies have to increase their premiums across the board for all motorists irrespective of whether you have made a claim or not. If you have a clean driving record, though, your premium will still be lower than those with accident claims.
All information on how to lodge a claim with DirectAsia can be found at www.directasia.com/claims or call 6532 1818 for personal assistance.
Have questions?

Speak with us directly at 6665 5555 or provide your details and we’ll call you.