The Claims Process

Insurance should be simple. Especially when you claim.

If you have any questions about what information you'll need or the next steps to make a claim, please read more below or call us to speak with one of our friendly insurance experts.

 
 

call us

Call us immediately on 6532 1818 (Singapore) or
+65 6603 3699 (Intl) to start a claim. If you've just had an accident, stay calm, we are here to guide you.  

Dedicated officer

Within one working day you'll be assigned a dedicated Claims Consultant. You'll have the ability to contact them directly throughout your claim.

Stay up-to-date

We will update you as your claim progresses via Phone or Email. Once your claim is completed we'll help get your payment or vehicle back quickly.

 

What to Do When You Claim 

Car Claims

Reporting an accident

You are required by the General Insurance Association of Singapore to report an accident to your insurer within 24 hours (or the next working day) even if you are not claiming on your own insurance or when there is no damage. If not, your No Claim Discount (NCD) may be affected.

Reporting to the police

You need to report an accident to the police if someone is injured, if a hit-and-run situation occurs, or if a government vehicle/property, foreign vehicle, or pedestrian/cyclist is involved.

Details to exchange are:

  • Car license plate number
  • Names
  • NRIC or other identification numbers
  • Address
  • Phone number
  • Insurance details

Try to note your exact location. If you can, take photos and video of the scene, including vehicles and damaged property before they are moved.

Information needed to make a claim

  • Accident report – We will assist you with this when you call
  • Completed claim form – For windscreens only
  • Police report (if needed) – Refer to section above on Reporting to the Police
  • Medical and specialist reports – If anyone is injured get a medical report from the doctor
  • Bills and invoices of expenses incurred (i.e. overseas towing, medical fees)
  • Documents supporting your claim (i.e. photographs, medical certificates)
  • Names and particulars of witnesses

Keep the original copies and either fax copies to our general fax line at 6423 1197, email at Claim@DirectAsia.com or post to DirectAsia.com, 88 South Bridge Road.

Motorcycle Claims

Exchange details with other drivers, anyone injured, witnesses and passengers.

Reporting an accident

You are required by the General Insurance Association of Singapore to report an accident to your insurer within 24 hours (or the next working day) even if you are not claiming from your own insurance or even when there is no visible damage. If not, your No Claim Discount (NCD) will be affected.

Reporting to the police

You will need to report the accident to the police if someone is injured, if a hit-and-run situation occurs, or if a government vehicle/property, foreign vehicle, or pedestrian/cyclist is involved.

Details to exchange are:

  • Registration number
  • Names
  • NRIC or other identification numbers
  • Address
  • Phone number
  • Insurance details

Note your exact location. If you can, take photos and video of the scene, including vehicles and damaged property before they are moved.

Documents needed to make a claim:

  • Accident report – We will assist you with this when you call
  • Police report – Refer to our section below on reporting to the police.
  • Medical and specialist reports – If anyone is injured get a medical report from the doctor.
  • Bills and invoices of expenses incurred (i.e. overseas towing, medical fees)
  • Documents supporting your claim (i.e. photographs, medical certificates)
  • Names and particulars of witnesses

Keep the original copies and either fax copies to our general fax line at 6423 1197, email at Claim@DirectAsia.com or post to DirectAsia.com, 88 South Bridge Road.

Travel Claims

Always report to the police within 24 hours at the place of the accident, injury or loss, and get a copy of the police report.

Notify us as soon as possible and submit your claim to us with the following original documents or their copies (if applicable) within 30 days upon returning from your trip:

  • Completed Claim Form
  • Copy of passport showing departure and return dates
  • Copy of itinerary

Documents needed for each type of claim:

Medical expenses

  • Medical report and other medical documents
  • Medical bills – original copies
  • Police report (needed if the injury/death resulted from a traffic accident or crime)
  • Death documents e.g. death certificate, autopsy report, coroner's findings (for deaths)

Trip cancellation

  • Medical report and any other medical documents
  • Written advice or medical certificate from a qualified medical practitioner
  • Receipts for booking of trip
  • Travel agent and/or airline's confirmation of refund amount
  • Death documents (for deaths)
  • Proof of relationship (if due to sickness, injury or death of related person)

Loss of baggage and personal belongings

  • Copy of police report or airline report lodged at place of loss within 24 hours
  • Baggage loss or damage report from airline
  • Written confirmation of compensation from airline
  • Photographs of damaged items
  • Receipts (purchase/repair) and warranty cards of lost or damaged items

Missed flights and delays

  • Written confirmation from airline on cause and duration of delay
  • Delay report and acknowledgement slip (baggage delay)

Term Life Claims

Whether the policyholder has a fatal accident or dies from an illness or natural causes our claim process is always the same. A family member or friend of the deceased should call us.

Documents Needed to Make a Claim

Notify us as soon as you're able and submit your claim within 30 days of the fatality with the following original documents:

 

  • Completed claim form
  • Medical report and other medical documents
  • Police report (only needed if death resulted from a traffic accident, crime or malicious act)
  • Documents regarding the deceased. These include death certificate, autopsy report, coroner's findings
 

 Andrew Yeow was very experienced in helping me with my claim. He was clear and friendly. As I was overseas, his prompt advice and replies to my queries helped me tremendously in getting the right documents for my claim.

- Mr Kok Mun Fei James  1 April 2015

 
Have questions?

Speak with us directly at 6665 5555 or provide your details and we’ll call you.

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