Your customer satisfaction is our number 1 priority. That’s why you’ll work with one Personal Claims Specialist, dedicated to supporting you and your claim from start to finish. Our Claims Philosophy is simple and based on three components:
|Our Claims Promise
Same day acknowledgement, a quality guarantee and speedy service are all part of our Claims promise to give you the best service, everytime.
|Dedicated Claims Officers
Our Personal Claims Specialist receive quality training to ensure we continue to deliver exceptional service for your claim from start to finish.
|Our Claims Values
Anchored in 4 key principles of Speed, Fair Paying, Greater Service, and Quality, it is our privilege to be there for you when you need us.
|Our network of quality repair workshops
We’re so confident you’ll be happy with the repairs work completed by DirectAsia, we’re prepared to offer a 1-year quality guarantee.
FREQUENTLY ASKED QUESTIONS
What if I have a car accident?
In the event of an accident stay calm and make sure everyone is safe. Do not discuss liability. Call us at 6532 1818 (Singapore) if you're in Singapore or at +65 6603 3699 (Overseas) if you're in Malaysia or Thailand. When you phone us, our professional claims advisor will guide you.; You are required by the General Insurance Association of Singapore to report an accident to your insurer within 24 hours (or the next working day) even if you are not claiming on your own insurance or even when there is no damage. If not, your No Claim Discount (NCD) will be affected. In any case, we will help you make a report of the accident when you call us.; For more information about what to do in the event of an accident.
What documents do I need to make a claim?
You will need to submit the following original documents and keep copies to substantiate your claim either by fax at Fax: 64231197 / 65121408 , email at Claim@DirectAsia.com or post to DirectAsia.com, 88 South Bridge Road , Singapore 058716.
Do I need to report all accidents to the police?
If someone is injured, then you'll need to report the accident to the police. If nobody is injured and you settle the dispute with the other driver amicably, then there's usually no need for police involvement. However, should a hit-and-run situation occur or a government vehicle/property, foreign vehicle, or pedestrian/cyclist be involved, you need to report this to the police.
What happens if I have an accident outside of Singapore?
Make a police report in the place the accident or loss occurred and do so within 24 hours. If you're in West Malaysia or Southern Thailand and you need towing to the nearest repair workshop we can help you arrange that. You will need to pay the service provider and you can claim it back on your policy, up to the specified amount, when you return to Singapore. Call us at +65 6603 3699 (Overseas).
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