Insurance Claim? Our promise to you.
Wouldn’t it be great to pick up the phone and talk to someone who knows exactly what you need? Especially when you need to make a claim on your insurance. At DirectAsia we understand that if you are calling us, you need help and you need it fast.
Think about it. If you are calling about insurance, you either want to protect your car, motorcycle or holiday in case something happens. Or you need to make a claim after something has gone wrong.
Either way, this is our promise – we will put you first. And as actions speak louder than words, let’s tell you how. We know that making a claim can be a stressful experience. At the very least there will have been an interruption to your normal routine. So when you make a claim with DirectAsia we promise that, when you call, you will speak to the same local, dedicated insurance expert.
The same person to guide you through your claim, with you when it counts. We figure the simpler the process, the faster your claim can be resolved, the quicker you can get back to life as normal.
And we’ve done our research. In a recent survey that asked customers to define good and bad customer service, a substantial 72% were frustrated with companies that forced them to explain their problem over and over again to different employees. If you’ve been treated like this, then you know how aggravating and time wasting it can be. It can feel like you, the customer, are making all the effort, while never actually getting any closer to a solution.
But it doesn’t have to be that way. The fact is that DirectAsia’s customers are happier than average. That’s because you get great insurance delivered by dedicated, local people who go the extra mile.
To sum it all up. We think happy things are simple. Somewhere new, someone you love, everyone safe and sound. And insurance can help with happiness. When it works exactly like it should, when it puts you first.
We make insurance better. So you can get on with being happier.